Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,712 published WFHI Reviews.

2,90,829 of 3,87,712 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,076 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support kaafi mix hai, samjhaane mein bhi

    Main wfhi ka support kaafi had tak khud hi samajhna pada, jo thoda frustrating raha. Jab maine pehli baar dialer aur database features setup kiye, toh basic training helpful thi, par details ke liye mujhe khud hi explore karna pada. Support se baat karne par kabhi kabhi queries clear hui, lekin unka response rate kabhi consistent nahi tha, aur kuch bar lagta tha ki mujhe apne questions ko dubara se clearly frame karna pade. Ye mil-jul experience mujhe yeh samjhata hai ki agar aap busy schedule mein ho toh ho sakta hai ki thoda dikkat aaye. On the other hand, automatic updates theek tarah se operate karte rahe bina mere intervention ke, jo acha laga. Billing aur payment process straightforward tha, invoice jaldi mila aur recording clear thi, ismein koi dikkat nahi aayi. Training mein kuch cheezein achi cover hui magar thoda aur detail aur timely support helpful hota. Overall kahun toh support system efficient hai agar aap thoda mehnat karne ke liye ready ho, par agar direct aur quick assistance chahiye toh shayad kamzor rahegi. Iska matlab yeh hai ki main apne doston ko sach batane ke liye kahunga ki "Support thoda hit and miss hai, samajhne ke liye thoda apna effort chahiye".

    Manjeet AroraHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    i think i'd use their support again when needed

    So I reached out to their telephonic support a few times while trying to get used to the calling tools and the dialer. I have to say, the team was pretty helpful and polite. They didn't rush me and made sure I understood how to operate the database feature properly. By the time my payment and invoicing were sorted, I felt more confident about handling the software on my own. The automatic updates didn't cause any issues for me either, which was great. Maybe the onboarding flow could use a bit more clarity, but overall I think I'd definitely call on their support again. It’s not perfect because sometimes the answers took a little time, but that’s understandable. All in all, a solid experience I’d recommend if you want someone to guide you through the software without being pushy or overly technical. I’m glad I chose to stick with their training too because it made the daily stuff easier. If the next time I need help, I’m sure they’ll be there ready to assist me again.

    Sanjana DesaiSikkim, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support thoda confusing tha against expectations

    Main soch rahi thi ki support clear hoga, par jo mila usse thoda confusing experience raha. Jab bhi main phone kiya, unhone try kiya help karne ki, par technical baatein itni simple nahi samjha paye. Main expect karti thi ki explanation easy aur step-by-step milegi taaki dialer aur database ke use mei asaani ho. Kabhi-kabhi mujhe lagta ki jitna support diya gaya, utna expected nahi tha, aur thoda jyada patience lagta hai samajhne me. Lekin main ye bhi kahungi ki overall support staff polite tha aur apni taraf se pura koshish karte the, which thoda encouraging tha. Toh clarity ki kami ke bawajood, main support ki baat karti hoon as slightly positive but definitely not up to the mark jo main chahti thi.

    Reema PandeyBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Documentation missing for a few items

    support ka experience acha raha, par kuch cheezen mujhe khud dhundni padi. jab maine kuch features ke liye madad maangi, toh mujhe helpful answers mile. lekin, agar unke paas documentation hoti toh shayad mujhe kuch cheezein jaane mein zyada time na lagta. overall, mein khush hoon lekin us documentation ki kami mehsoos hui.

    Neha KumarOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    simple solutions made my setup easy and fast

    I was kinda worried at first about jumping into using the calling tools and setting up the database because sometimes new software can be a mess to learn. But honestly everything was broken down into simple, understandable steps that made it almost effortless. I followed the onboarding flow and just breezed through the main parts, like syncing data and using the dialer. The support communication was chill and clear, they answered my questions without jargon or rushing, which I really appreciated. In the end, I got my remote workflow up and running quickly and without much trouble at all. The training videos were pretty straightforward too, so it was easy to catch on to the features that mattered. What I liked best was how things were explained so nothing felt confusing or overly technical. That made continual use of the software something I actually look forward to now. So yeah, I’d say the outcome was just what I needed — easy access to a working system that didn’t leave me frustrated or lost at any point.

    Rajani DhawanPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Jab laga samay suit karta nahi toh frustration badhta hai

    Main expect kar rahi thi ke support waale mere kaam ke ghanto ke hisaab se flexible honge, par jab main actual mein unke saath baat kar rahi thi toh pata chala ki unke timing mere kaafi alag hain. Jab main lunch break par hoti thi, tab unka dialer ya telephonic support available nahi tha, ye baat mujhe kaafi problem create karti thi. Training ke dauran bhi yeh cheez clear nahi thi, ki support kab mil sakta hai, toh main confused ho gayi thi. Onboarding flow fast tha, par jab main kisi urgent sawaal ke saath unko call karti thi, toh response delay hota tha. Database feature theek tha, par woh support timing ki wajah se meri workflow thodi disturbed hoti thi. Automatic updates kaafi baar chhote bugs lekar aate rahe, jo ki mere use ke liye irritate karne wale the. Overall, main samajhti thi ki wo thode flexible honge, par aisa nahi hua, bas dialer theek tha, uske alawa kaafi frustration rahi mujhe is baat pe.

    Sarika MahajanMizoram, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    I found that it took more time than I initially anticipated before I could get fully started with th

    I found that it took more time than I initially anticipated before I could get fully started with the software and training. This is primarily because while the initial sign-up and payment processing were smooth and well-explained, the onboarding flow was somewhat lengthy, requiring me to familiarize myself with multiple features such as the dialer and database integration. The automatic updates ticked along quietly, but I had to occasionally pause work to allow them to complete, which added up. On the positive side, telephonic support was quite helpful in clarifying the steps I found complicated, though their responses were not instant and sometimes required a follow-up. The training sessions helped, but the pace felt a bit rushed and left me with questions I had to resolve with support. Overall, the process was comprehensive but required patience; once I got through it, the software itself ran well and the tools became more intuitive as I used them frequently.

    Lavanya GadgilDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support seemed okay but might need help again, yaar

    Support team se jo communication hua tha, usmein mixed experience tha. Pehle call pe prompt response mila, aur kuch queries jo maine poochi thi, unka jawab sahi diya gaya tha. Par dusri baar jab database feature mein thodi dikkat aayi, to support connection deadlock mein chali gayi, aur mujhe thoda wait karna pada. Ye thoda frustrating tha, especially jab mujhe timely help chahiye thi. Phone support overall helpful tha but aise lagta hai ki agar agli baar bhi problem aayi, to mujhe phir se patience rakhna padega. Basically, support ne apna kaam kiya aur kuch sawaal solve kare par mujhe feel hua ki wo full attention nahi de pate har baar. Communication clear rahe, par speed thodi slow thi records update karne mein. Main next time phir bhi call karungi, par shayad kisi chhoti problem ke liye khud try karti rahungi pehle.

    Esha SarkarTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support bilkul nhi mila, asli mein bohot frustrate hoon

    Main pehle bhi dusre similar software use karti thi aur wahan support kaafi acha tha, lekin yahan telephonic support bilkul bekaar nikla. Jab main ne unhe call kiya toh ya toh response nahi mila ya fir bohot late hota tha, aur jo solutions diye gaye wo mere issue ko samajh nahi paaye. Communication kaafi weak lagi, jisse mera kaam delay hua aur main definitely expect karti thi ki thoda better guidance milegi. Maine kayi baar try kiya contact karne ka, par baar baar frustration badhna laga. Kabhi-kabhi toh ticket raise karna bhi confusing tha, kyunki mujhe clear instructions nahi diye gaye ki kaise karun. Overall experience disappointing raha, specially support ke maamle mein, jo main ek friend ko bataun toh main kahungi ki agar tumhe reliable support chahiye toh shayad yeh option theek nahi hai.

    Anjali SomaiyaOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support access was confusing and slow, not easy to navigate

    Honestly, I found it pretty difficult to get the support I needed. The help options were scattered, and searching for solutions in the software or via their contacts wasn’t straightforward. When I did find a way to reach someone, the response wasn’t quick enough to keep me moving. The lack of clear directions or a unified support portal made me waste time trying different routes to get help. The calls to support often took longer than expected with no clear updates while I waited. The training was decent but didn’t prepare me well for real-life troubleshooting, which I think contributed to the frustration. There was one thing that was okay though: the invoicing and payment system was straightforward and without hassle. But overall, if you want quick access to support, this experience might leave you wanting. If I were to recommend it to a friend, I would definitely caution them about how cumbersome the support process could be.

    Nitin SidhuDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy