Support access was confusing and slow, not easy to navigate
Honestly, I found it pretty difficult to get the support I needed. The help options were scattered, and searching for solutions in the software or via their contacts wasn’t straightforward. When I did find a way to reach someone, the response wasn’t quick enough to keep me moving. The lack of clear directions or a unified support portal made me waste time trying different routes to get help. The calls to support often took longer than expected with no clear updates while I waited. The training was decent but didn’t prepare me well for real-life troubleshooting, which I think contributed to the frustration. There was one thing that was okay though: the invoicing and payment system was straightforward and without hassle. But overall, if you want quick access to support, this experience might leave you wanting. If I were to recommend it to a friend, I would definitely caution them about how cumbersome the support process could be.