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4.0out of 5

4 out of 5

Based on all 3,85,876 published WFHI Reviews.

2,89,498 of 3,85,876 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Still stuck, and it’s really frustrating

    Honestly, man, getting started with this WFHI thing was a nightmare for me. I thought signing up would be easy, but it took ages before I could even get the software to open properly on my machine. I kept reaching out to support, and it felt like they were slow to respond or just giving me generic answers that didn’t fix the issue. By the time I was able to play around with the dialer and database features, weeks had passed. So, what’s the point if it takes that long? I expected an onboarding flow that would get me up and running quickly, but it just dragged. The automatic updates didn’t help either; sometimes the software wouldn’t work after updating, and calling for help was a challenge again. It’s like the whole system is stuck in limbo, and I’m still waiting to actually use it properly.

    Jayant Sanchita HegdeArunachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support hours just don’t match my schedule, big problem

    I honestly found the support service very frustrating because their availability didn't fit my working hours at all. I usually begin my workday early morning, but when I tried to contact telephonic support for help with setting up the database feature, no one was available until much later in the day. That delay caused me to waste several hours trying to figure things out on my own, without success. Then I made multiple attempts over the next days, expecting a callback or at least an email, but the responses were slow and inconsistent. I even thought the automatic updates might have broken the dialer tool, but couldn't get precise guidance right away. Eventually, when I finally caught someone, the help was too rushed to address my full list of questions. So overall, I felt the support was mismatched with real user needs, especially for those working outside typical hours. Their system has potential but the communication side really didn’t work for me.

    Dhanush VarmaGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Overall, the support experience felt quite frustrating

    When I encountered problems with the dialer tool not syncing properly with my database, I reached out to WFHI support hoping for a quick resolution. Initially, the call was answered promptly, and they seemed willing to help. However, as the interaction progressed, the explanations became repetitive and did not actually solve my issue. Follow-up calls were similarly unsatisfactory, involving waiting on hold and being transferred multiple times without clear progress. Although the sign-up and payment steps were clear and without hassle, the handling of technical issues was disappointing. The automatic updates didn't address the problem either, adding to my frustration. While I can appreciate their effort to assist, the overall experience felt cumbersome and inefficient, leaving me hesitant about relying on their support again for critical matters.

    Mayank AwasthiLakshadweep, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Worked ok, but not without hiccups

    When I first faced issues with the WFHI software, I expected the support to step in quickly like my previous experiences elsewhere. The support team was polite and tried to help, but the time it took to resolve some problems was longer than I anticipated. For example, the dialer had intermittent issues that disrupted my routine and database access was sometimes slow. On the other hand, the automatic updates worked well and didn’t interrupt what I was doing, which was a plus. Billing and invoicing also went smoothly, without any confusion. I think compared to other platforms I've used, this one offers decent assistance but could improve the responsiveness when problems arise. So if I were to summarize for a friend, I’d say it’s a mixed bag — some parts run fine, others can frustrate you if things go wrong and you need quicker support.

    Nakul NairLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Sabse pehle, mujhe support contact karna tha kyunki kuch features samajh nahi aa rahe the. Website p

    Sabse pehle, mujhe support contact karna tha kyunki kuch features samajh nahi aa rahe the. Website pe clear instructions nahi the, isliye mujhe phone support try karna pada. Call uthaya, wait karna pada par jo staff banda baat kar raha tha, woh patience se mera issue samjha aur step-by-step guide kiya. Dialer setup mein problem thi, jo address karne ke liye unhone database feature bhi explain kiya. Training session ke baad support team ne mera feedback bhi liya jo acha laga. Payment aur invoicing process ke baare mein puchha to woh bhi clear kar diya. Holistically, support milna thoda time le gaya par quality acchi thi. Automatic updates software ko fresh rakhte hain, jo mere workflow ko improve karte hain. Overall, thorough but thoda lamba experience raha is support call ka. Important baat ye hai ki mera doubt clear hua aur main aage badh paya.

    Akhil Poonam VohraMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Socha tha support clear hoga, par explanation confuse raha

    Support se baat karte waqt main expect kar rahi thi ki sab clear aur direct answer milega, par jo mila woh mujhe surprise kar gaya. Jo explanations diye gaye the, woh complicated the aur kai baar mujhe lagta tha ki woh meri baat samajh nahi paaye. Bas technical terms ka use unhone kiya bina mujhe simple mein bataye ki kya karna hai. Jab maine clarification maangi, toh wo bhi precise nahi thi. Training ke dauran ya software update ke baare mein clear instructions honi chahiye thi. Response time thoda theek tha, par communication mein clarity nahi thi, jo frustrating ho sakti hai jab aapko jaldi solution chahiye ho. Jaldi baat samajh na paana aur unsatisfactory explanations ke wajah se main thoda disappointed rahi.

    Kalpana SuriPuducherry, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Helpful support, but I wished they were more proactive

    The support and communication offered were pretty good overall. I found that most answers came from referring to documentation or forums rather than direct hand-holding, which meant I had to figure out a lot by myself. While I appreciate the team being polite and reachable on calls, I felt there could have been a bit more proactive guidance during initial setup. That said, once I got familiar with the software and contacted support with specific issues, the responses were timely and helpful. So I wouldn’t say support was lacking entirely, just a bit hands-off. It would be great if they could add some live interactive help early on for new users.

    Mridula BalanTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ka explanation thoda unclear tha kabhi kabhi

    Mujhe laga ki jab maine sign-up ke baad support ko call kiya, toh initial responses thode confusing the. Wo clear nahi kar pa rahe the ki process exactly kaise hai. But, thoda time ke baad jab unhone step-by-step batana start kiya training aur software ke baare mein, toh cheezen samajh aane lagi. Kabhi kabhi mujhe lagta tha ki wo poori baat explain nahi kar pa rahe ya wo thoda fast bhi bol rahe the jo mera confusion badha raha tha. Lekin overall, main toh satisfied hoon unki help se, thodi aur patience chahiye bas user ko. Next time ke liye shayad ye experience better hoga mujhe lagta hai.

    Ujjwal UpadhyayPuducherry, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup ka kaam toh ho gaya, par support mila jyada nahi

    Maine socha tha setup ke baad bhi support milega thoda zyada, par waise nahi hua. Shuruat mein jo onboarding karwai gayi thi, woh theek thi aur basic cheezein samajhne mein madad mili. Lekin jab baat aayi daily ongoing help ki, toh support utna responsive nahi mila jitna expect kiya tha. Kabhi kabhi phone pe baat karte waqt laga ki problem zyada complex hai, aur support bas ek baar hi assist karta tha bolke chhutti. Database aur dialer initially achhe se kaam kar rahe the, lekin jab updates aaye toh thoda confusion hua aur usmein bhi zyada guidance nahi mili. I think overall, setup toh ho gaya aur software kaam karta hai, par agar continuous communication chahiye tha toh woh thoda limited raha. Toh finally main keh sakti hoon ki kaam toh ho gaya lekin jo agre se support chahiye tha woh nahi mila.

    Shruti BiswasChandigarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Software support ka din bhar ka experience thik tha

    Day to day mera experience software ke support se mixed raha. Kabhi-kabhi system smoothly chalata tha, especially dialer aur database functions bina kisi interruption ke. Lekin jab kabhi technical issues aaye, toh support tak pahunchna asaan nahi tha, aur response time kai baar lamba ho gaya. Telephonic support team generally polite thi, par unka solution kabhi kabhi mujhe satisfy nahi karta tha. Automatic updates bhi kaafi regularly aate hain, jo improve toh karte hain software ko, par kabhi kabhi updates ne naye challenges bhi laaye. Training sessions ka content acha tha, lekin main chahungi ki wo zyada interactive ho. Overall, experience thoda mixed tha, kuch achha aur kuch kam.

    Shobha KrishnanKerala, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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