Overall, the support experience felt quite frustrating
When I encountered problems with the dialer tool not syncing properly with my database, I reached out to WFHI support hoping for a quick resolution. Initially, the call was answered promptly, and they seemed willing to help. However, as the interaction progressed, the explanations became repetitive and did not actually solve my issue. Follow-up calls were similarly unsatisfactory, involving waiting on hold and being transferred multiple times without clear progress. Although the sign-up and payment steps were clear and without hassle, the handling of technical issues was disappointing. The automatic updates didn't address the problem either, adding to my frustration. While I can appreciate their effort to assist, the overall experience felt cumbersome and inefficient, leaving me hesitant about relying on their support again for critical matters.