Support hours just don’t match my schedule, big problem
I honestly found the support service very frustrating because their availability didn't fit my working hours at all. I usually begin my workday early morning, but when I tried to contact telephonic support for help with setting up the database feature, no one was available until much later in the day. That delay caused me to waste several hours trying to figure things out on my own, without success. Then I made multiple attempts over the next days, expecting a callback or at least an email, but the responses were slow and inconsistent. I even thought the automatic updates might have broken the dialer tool, but couldn't get precise guidance right away. Eventually, when I finally caught someone, the help was too rushed to address my full list of questions. So overall, I felt the support was mismatched with real user needs, especially for those working outside typical hours. Their system has potential but the communication side really didn’t work for me.