5 out of 55 of 5Unverified experienceSupport and communication
Helpful support, but I wished they were more proactive
The support and communication offered were pretty good overall. I found that most answers came from referring to documentation or forums rather than direct hand-holding, which meant I had to figure out a lot by myself. While I appreciate the team being polite and reachable on calls, I felt there could have been a bit more proactive guidance during initial setup. That said, once I got familiar with the software and contacted support with specific issues, the responses were timely and helpful. So I wouldn’t say support was lacking entirely, just a bit hands-off. It would be great if they could add some live interactive help early on for new users.