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4.0out of 5

4 out of 5

Based on all 3,85,736 published WFHI Reviews.

2,89,398 of 3,85,736 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ke bare mein achha aur bura dono sides

    Maine support team se contact karne ki koshish ki thi jab software setup kar raha tha, lekin jo mera experience tha usmein clear communication nahi mili. Pehle toh response itna slow tha ki frustration ho gayi, phir jab finally baat hui, toh problems samajhna mushkil laga. Lekin ek baat achhi lagi ki unhone ek do baar follow-up kiya, ye toh tha ki wo attempt kar rahe hain madad karne ka. Fir bhi, mere liye support kaafi confusing aur inconsistent tha, especially jab mujhe database integration mein issues aaye. Kuch solutions toh mujhe khud search karne pade jo frustrating tha. Overall, agar communication aur responsiveness improve ho jaye, toh shayad ye thoda behtar lage. Abhi ke liye mujhe lagta hai process kaafi complex aur unhelpful raha. Thoda aur patience aur clarity chahiye customer support se, warna naye users ke liye ye experience bahut challenging rahega.

    Ankit BhattacharyaHimachal Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support took a while, so mixed feelings about it

    Starting with the sign-up, the whole process was fine but not especially quick. It took some time to get access to the full set of tools, including the database and dialer, so I was waiting longer than I expected to start using the platform fully. When I contacted support about these delays, they eventually helped resolve things but it did take a few follow-ups and calls before I got clear answers. The training material was a decent resource, but I still felt some parts were confusing without extra guidance, so the delay in support was frustrating. On the other hand, once things were set up, calling tools worked as expected and the automatic updates occurred without needing manual input, which was a convenience. Payment processes didn’t raise any particular issues either. So, overall, support and communication to get fully started could have been quicker and more proactive, but once set up the experience was adequate to move forward comfortably.

    Neeta MukherjeeGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Kya expectation thi, uske comparison mein support ke hours ne surprise kiya

    Support team ki timing thodi unexpected thi meri working hours ke hisaab se. Jab bhi main call karti, ya toh wo available nahin hote ya phir response mein kaafi der lagti thi. Ye thoda frustrating tha because main chahati thi ki mera kaam jaldi resolve ho jaye, especially dialing tools ke issues se. Haan, training material aur database ka access 24/7 available tha, jo ek positive point hai. Par jab baat direct support ki aayi, toh timing ki wajah se thoda problem hua. Mujhe lagta hai agar support hours thoda flexible hote toh experience better hota. Meri expectation thi ki jab main kaam kar rahi hoon tab support mil jayega, par lagta hai unka coverage strict office hours tak limited hai. Overall, service achhi thi par support timing ne meri convenience ko impact kiya.

    Vasudha Amala SuriMadhya Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was mostly good but sometimes slow too

    So the support from the telephonic side was usually helpful on daily basis even though the first call felt a bit confusing with the wait times. After that initial day, the support got way better and quicker in responding to queries and solving issues as I used the software more. The calls with them were quite chill, and they understood my problems properly except for a couple of times when there was some delay in getting back. What I liked was they didn’t just give robotic answers but tried to explain the fixes. The software itself was stable day to day without random crashes, which was a relief. Still, there were moments when I was frustrated because the updates changed settings slightly without notice but those were rare. Overall, it felt like a good balance — sometimes slow, sometimes very helpful — like a normal human experience with support that tries its best.

    Kirti ShanbhagChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Good support but took too long to get started

    You provided good telephonic support that was patient and knowledgeable, which I appreciate. However, the time it took to get going with your software was frustratingly long. Even after signing up and completing initial training, I found the onboarding steps to be complex and somewhat scattered, which slowed me down a lot. I had to spend many hours just figuring out how to properly set up the dialer and integrate the database before I could actually start using the software effectively. Automatic updates helped improve things offline, but did little to reduce the initial delay. Your invoicing process was clear and straightforward, but that didn’t make up for the slow start. If the setup had been simplified or the onboarding more hands-on, I would've been able to work productively much sooner. The small positive is the friendly support, but overall, the waiting and learning curve before I could really use the tools was longer than I expected.

    Vishakha IngleJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Yeh system sabke liye nahi hai, mere liye toh kaam nahi kiya

    Mujhe laga tha ki support aur communication achhe milenge is product ke saath, lekin mera experience bilkul alag raha. Starting mein toh main kaafi hopeful thi, par support team se baatein karte karte mujhe lagta gaya ki mera confusion badhta ja raha hai. Jo bhi queries main karti thi, unka jawab ya toh late milta tha ya phir expected details nahi milti thi. Training aur onboarding steps bhi thoda ajeeb lag rahe the, unka sequence mere liye confusing tha, tasks clear nahi the. Dialer aur database tools jab main use karne ki koshish ki toh system baar baar update ho gaya aur kabhi kabhi bhi mujhe pata nahi chalta tha ki update hone ke baad kya naya changes hua hai. Payment process thoda complicated laga aur invoicing bhi clear nahi thi, jisse frustration badh gaya. Aaj bhi main sochti hoon ki yeh platform un logon ke liye jyada suit karega jo already technical knowledge rakhte hain aur apne aap se sari cheezein explore kar sakte hain bina zyada support ke. Mere jaisa user jo madad maang raha hai aur clear instructions chahta hai, uske liye yeh experience definitely thoda disappointing laga. Shaayad main future mein koi aur software try karungi jo zyada accessible ho.

    Himani TiwariManipur, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Frustrating delays and repeated explanations made it a tedious experience

    I was honestly disappointed by the communication and support throughout the onboarding and training phases. At multiple points, I had to explain my issue repeatedly without clear resolution, which made the whole process feel needlessly drawn out. Response times were longer than I would have expected and sometimes I was kept waiting on the phone without any update. Although the team was polite, the lack of proactive communication left me feeling somewhat ignored. The training content often assumed prior knowledge, meaning I had to spend extra time figuring out basic functions myself. The invoicing and payment process was straightforward, which I found to be the only part that went smoothly. I also noticed updates to the software, but they didn't seem to address the difficulties I was having with the dialer and database features. Overall, the experience felt frustrating and inefficient instead of supportive or helpful. While one call was eventually helpful, it was too little too late to make a good impression. I hope the company seriously improves their communication flow to make the process less burdensome for new users.

    Mansi AgarwalMizoram, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support process thoda lamba laga, exact time bataungi baad mein

    Support ke liye jab main contact kiya, toh mujhe lagta hai ki steps ka sequence thoda better ho sakta tha. Pehle mujhe sign-up aur invoice issues ke baare mein batana pada, jo ki easily resolve ho gaya tha, par phir jab main training ke regarding pooch rahi thi, toh process thoda slow aur unclear lag raha tha. Jo telephonic support mila usme warmth thi, par kabhi-kabhi mujhe lagta tha ki repetitive questions poochhe jaa rahe hain, jo thoda frustrating tha. On the other hand, jab finally kisi ne samjhaaya toh main khush rahi ki mujhe mere doubts clear hue. Invoicing aur payment process thoda smooth tha, order ke samay interface samajhna thoda mushkil hua. Overall communication thodi streamline hone ki zaroorat hai, par patience ke saath bhi kaam chal jata hai. Mujhe lagta hai ki agar ye thoda aur better organize kiya jaye toh kaafi fayda hoga.

    Naina Nisha NeneArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Clear nahi, support experience tha frustrating

    Maine kaafi soch-vichaar ke baad WFHI ka support experience yaad kiya aur sach kahoon toh mujhe jyada achha nahi laga. Bahut baar mujhe wait karna pada ya phir apni baat baar-baar repeat karni padi, jo kaafi frustrating tha. Support team ke saath baat karte waqt lagta tha ki woh meri problem ko samajh nahi pa rahe hain, aur mujhe unki taraf se repetitive questions sunne pade, jo kaam ke waqt mein bahut problem bana. Haan, automatic updates achhe se chal rahe the, aur software me koi bada glitch nahi tha, lekin jab dikkat aati thi toh support timing aur unka response time poor lagta tha. Aisa lagtaa hai ki is system ko thoda aur improve karna chahiye support area mein, warna users ko bar-bar same stage se deal karna padega. Overall, mera ye hi verdict hai ki support experience kharab tha, aur I doubt main dobara is platform ko use karunga.

    Ramesh KonarGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    I was really hoping to get everything set up quickly, but honestly, the process took longer than I e

    I was really hoping to get everything set up quickly, but honestly, the process took longer than I expected. The support team was polite but it still felt like the onboarding and initial setup stretched over several days with back-and-forth calls. The calling tools did work fine once everything was ready, but that delay was frustrating. It was difficult to coordinate the database integration smoothly because of this lag. These delays made the starting experience less smooth than hoped for.

    Anil ParabSikkim, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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