Kya expectation thi, uske comparison mein support ke hours ne surprise kiya
Support team ki timing thodi unexpected thi meri working hours ke hisaab se. Jab bhi main call karti, ya toh wo available nahin hote ya phir response mein kaafi der lagti thi. Ye thoda frustrating tha because main chahati thi ki mera kaam jaldi resolve ho jaye, especially dialing tools ke issues se. Haan, training material aur database ka access 24/7 available tha, jo ek positive point hai. Par jab baat direct support ki aayi, toh timing ki wajah se thoda problem hua. Mujhe lagta hai agar support hours thoda flexible hote toh experience better hota. Meri expectation thi ki jab main kaam kar rahi hoon tab support mil jayega, par lagta hai unka coverage strict office hours tak limited hai. Overall, service achhi thi par support timing ne meri convenience ko impact kiya.