Support was mostly good but sometimes slow too
So the support from the telephonic side was usually helpful on daily basis even though the first call felt a bit confusing with the wait times. After that initial day, the support got way better and quicker in responding to queries and solving issues as I used the software more. The calls with them were quite chill, and they understood my problems properly except for a couple of times when there was some delay in getting back. What I liked was they didn’t just give robotic answers but tried to explain the fixes. The software itself was stable day to day without random crashes, which was a relief. Still, there were moments when I was frustrated because the updates changed settings slightly without notice but those were rare. Overall, it felt like a good balance — sometimes slow, sometimes very helpful — like a normal human experience with support that tries its best.