Good support but took too long to get started
You provided good telephonic support that was patient and knowledgeable, which I appreciate. However, the time it took to get going with your software was frustratingly long. Even after signing up and completing initial training, I found the onboarding steps to be complex and somewhat scattered, which slowed me down a lot. I had to spend many hours just figuring out how to properly set up the dialer and integrate the database before I could actually start using the software effectively. Automatic updates helped improve things offline, but did little to reduce the initial delay. Your invoicing process was clear and straightforward, but that didn’t make up for the slow start. If the setup had been simplified or the onboarding more hands-on, I would've been able to work productively much sooner. The small positive is the friendly support, but overall, the waiting and learning curve before I could really use the tools was longer than I expected.