Frustrating delays and repeated explanations made it a tedious experience
I was honestly disappointed by the communication and support throughout the onboarding and training phases. At multiple points, I had to explain my issue repeatedly without clear resolution, which made the whole process feel needlessly drawn out. Response times were longer than I would have expected and sometimes I was kept waiting on the phone without any update. Although the team was polite, the lack of proactive communication left me feeling somewhat ignored. The training content often assumed prior knowledge, meaning I had to spend extra time figuring out basic functions myself. The invoicing and payment process was straightforward, which I found to be the only part that went smoothly. I also noticed updates to the software, but they didn't seem to address the difficulties I was having with the dialer and database features. Overall, the experience felt frustrating and inefficient instead of supportive or helpful. While one call was eventually helpful, it was too little too late to make a good impression. I hope the company seriously improves their communication flow to make the process less burdensome for new users.