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WFHI Reviews

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Based on all 3,85,725 published WFHI Reviews.

2,89,390 of 3,85,725 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    Honestly this whole thing just felt like a waste of time. Started off thinking the software might ac

    Honestly this whole thing just felt like a waste of time. Started off thinking the software might actually help me set up workflows but day by day it kept breaking down. The dialer would freeze randomly and sometimes calls just didn’t connect. Database syncing was a nightmare, data would disappear or just not show up where it was supposed to. Tried calling support repeatedly but response was slow and not very helpful, felt like they just didn’t understand the issue properly. Automatic updates didn’t fix anything, sometimes they made the software even slower and more glitchy. Onboarding promised easy steps but it felt like a confusing maze, I had to guess most parts instead of clear instructions. The payment and sign up was okay but honestly that’s the only smooth part of this whole experience. After trying everything for nearly a week I had to stop wasting time on it. The software is not reliable for my needs and support didn’t make it any better. I wouldn’t recommend buying this unless you like constant frustration and no real results while trying to run your remote work efficiently. So, no, I definitely would not do this again, big disappointment overall.

    Varsha ChitaleGoa, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Would not choose to do this again

    Having used several remote workflow solutions before, I had a certain expectation from WFHI's support and communication framework. The telephonic support was operational but often lacked the promptness and clarity I had experienced elsewhere. Calls sometimes extended too long without resolving the issues efficiently, which was frustrating given the urgency of some problems. However, the onboarding flow was simple enough to navigate and the automatic updates seemed reliable, which I appreciated. Yet, compared to what I was used to, the support felt less personalized and more rigid. The database functionality was okay, but not significantly better than others I've worked with. In sum, while the software has potential, the communication and support aspects fell short for me enough that I probably wouldn't use WFHI again for these needs. The invoicing and payment processes were straightforward, but these alone can't make up for the less than satisfying experience with their customer interaction and support effectiveness.

    Madhav VaidyaKerala, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was slow and didn't clarify my issues

    I called support multiple times during my onboarding, hoping to resolve problems with the dialer software. Unfortunately, the communication was slow and often unclear. On many occasions, the representative either repeated information I already knew or failed to explain solutions in a way I understood. I felt more confused after the calls and lacked confidence that my issues would be resolved anytime soon. Despite waiting on hold and multiple follow-ups, the clarity and resolution I needed never came through. This made using the software frustrating as I depended on support to get started effectively but ended with doubts about their assistance quality.

    Adnan Tarun AroraDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support ka wait karna bahut zyada energy le gaya

    Mujhe lagta tha ki support phone pe bina kisi dikkat ke chalega, par din bhar mein jo experience mila wo alag tha. Pehli baar jab call kiya toh response theek tha, par baad ke din regular issues aa rahe thay jisme support lene mein bahut waqt lagta tha. Har baar zahir hota tha ki wapas mera issue verify karna pad raha hai, matlab baar-baar explanation dena padta tha mujhe. Wo jo bola tha pehle wo yaad nahi rehta ya phir yaad rakhna support team ke members ke liye mushkil hota tha lagta hai. Din bhar ke contacts ke baad bhi koi substantial progress nahi mila. Main baar baar hold pe tha aur lag raha tha ki mera samay waste ho raha hai. Matlab jitni mehnat ki usmein se significant response milna mushkil tha. Total support ka system everyday mere liye bahut tiring tha, aur main aise interface aur communication expect nahi karta tha.

    Paras UnnikrishnanLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support took ages compared to other services

    Compared to several other platforms I have used, the telephonic support here felt really slow. For almost every query I raised, I had to wait a long time before getting a response. What stands out the most is not the quality but the overall delay, which impacted how quickly I could resolve issues related to the software updates and dialer features. Although when they did answer the calls, the team was okay in assisting, the experience is not streamlined enough when you are used to quicker turnaround times. The payment and invoicing process was decent and didn't add to the delay, which I appreciate. Still, I feel the communication aspect, especially telephonic support, is lacking compared to previous services I have engaged with and that’s a real setback in urgent situations.

    Nasreen Ashwin BalakrishnanNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support milne mein zyada time lag gaya

    Mujhe pata nahi kyun itna time laga support team tak pahunchne mein. Jab bhi dialer ya training ke related questions puchna tha, har baar delay hota raha. Call karte hi line busy ya phir perticular information milna mushkil tha. Main disappointed hoon kyunki mujhe lagta tha ki yeh sab jaldi aur asaani se ho jayega. Invoicing process bhi complicated laga, jitni der support ke liye waste hui us din. Software mein thoda confusion tha jis wajah se frustration aur badh gayi thi. Mujhe lagta hai ki yahan efficiency improve karni chahiye.

    Sonia IyerTelangana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support labels were mostly clear but sometimes confusing

    I expected support communication to be very straightforward, but sometimes the wording felt a bit too technical for casual users. The labels within the software mostly made sense and matched what the instructions said, which helped in understanding the steps to set up database entries or use the calling tools. However, during telephonic support, there were moments when explanations jumped into jargon quickly, causing a bit of confusion. Although the overall outcome was positive since my issues were eventually resolved, the experience could have been smoother if the wording was more user-friendly throughout the interface and support dialogues.

    Chhaya Surbhi IngleSikkim, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Finding help was so simple and efficient

    I felt relieved to discover how easy it was to find the information I needed in the support section. The resources were well-organized and made the search process seamless.

    Nisha KhannaHaryana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Struggled a lot finding clear support guidance

    Looking back, one of the most frustrating parts was navigating the support system to find the information I needed. Initially, it seemed like there was a lot of material, but nothing directly addressed the specific issues I faced. The telephone help, in particular, took several attempts to connect with someone who understood my concern. It felt as though the database feature documentation didn't quite cover real-world problems, which left me stuck multiple times. Automatic updates sometimes changed settings without clear notice, complicating matters further. The training and onboarding promised a smooth start but didn’t fully prepare me for these challenges. Sign-up and invoicing were among the few processes where I did not encounter major hiccups. Reflecting on the entire experience, I think what stood out the most – and in the worst way – was how hard it was to get timely and relevant support information, making the overall journey rather stressful.

    Rajat NadkarniAssam, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Help was fast but inconsistent results

    When I reached out for telephonic support, the response time was quite good, which I appreciated because issues were somewhat urgent. On the other hand, the guidance offered sometimes felt generic and not fully tailored to the specific problems I was encountering with the calling tools, which slowed down progress. I found that some follow-up communication was necessary to clear up confusion from the initial advice, suggesting the support team could be better aligned internally. The invoicing process was smooth and clear throughout, so billing was never a concern for me, adding to a positive aspect of financial dealings with the platform. What’s clear is that their team is willing to help, even if the quality and effectiveness of solutions varied. I ended up feeling moderately satisfied overall, as the positive responsiveness was unfortunately balanced by occasional ineffective communication that held back my smooth remote workflow setup.

    Avani SinghalMaharashtra, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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