Struggled a lot finding clear support guidance
Looking back, one of the most frustrating parts was navigating the support system to find the information I needed. Initially, it seemed like there was a lot of material, but nothing directly addressed the specific issues I faced. The telephone help, in particular, took several attempts to connect with someone who understood my concern. It felt as though the database feature documentation didn't quite cover real-world problems, which left me stuck multiple times. Automatic updates sometimes changed settings without clear notice, complicating matters further. The training and onboarding promised a smooth start but didn’t fully prepare me for these challenges. Sign-up and invoicing were among the few processes where I did not encounter major hiccups. Reflecting on the entire experience, I think what stood out the most – and in the worst way – was how hard it was to get timely and relevant support information, making the overall journey rather stressful.