1 out of 51 of 5Verified purchaseSupport and communication
Support was slow and didn't clarify my issues
I called support multiple times during my onboarding, hoping to resolve problems with the dialer software. Unfortunately, the communication was slow and often unclear. On many occasions, the representative either repeated information I already knew or failed to explain solutions in a way I understood. I felt more confused after the calls and lacked confidence that my issues would be resolved anytime soon. Despite waiting on hold and multiple follow-ups, the clarity and resolution I needed never came through. This made using the software frustrating as I depended on support to get started effectively but ended with doubts about their assistance quality.