Would not choose to do this again
Having used several remote workflow solutions before, I had a certain expectation from WFHI's support and communication framework. The telephonic support was operational but often lacked the promptness and clarity I had experienced elsewhere. Calls sometimes extended too long without resolving the issues efficiently, which was frustrating given the urgency of some problems. However, the onboarding flow was simple enough to navigate and the automatic updates seemed reliable, which I appreciated. Yet, compared to what I was used to, the support felt less personalized and more rigid. The database functionality was okay, but not significantly better than others I've worked with. In sum, while the software has potential, the communication and support aspects fell short for me enough that I probably wouldn't use WFHI again for these needs. The invoicing and payment processes were straightforward, but these alone can't make up for the less than satisfying experience with their customer interaction and support effectiveness.