Support took ages compared to other services
Compared to several other platforms I have used, the telephonic support here felt really slow. For almost every query I raised, I had to wait a long time before getting a response. What stands out the most is not the quality but the overall delay, which impacted how quickly I could resolve issues related to the software updates and dialer features. Although when they did answer the calls, the team was okay in assisting, the experience is not streamlined enough when you are used to quicker turnaround times. The payment and invoicing process was decent and didn't add to the delay, which I appreciate. Still, I feel the communication aspect, especially telephonic support, is lacking compared to previous services I have engaged with and that’s a real setback in urgent situations.