Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,657 published WFHI Reviews.

2,88,595 of 3,84,657 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,84,657 published

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Training explanation was unclear – frustrating experience

    My experience with the training and onboarding process at WFHI was disappointing. While the initial sign-up and payment process went smoothly, the clarity of explanations during training sessions was inconsistent. There was one particular moment when the demonstration of using the dialer tools was hard to follow - the instructor spoke too quickly and skipped over some important steps without pausing for questions. Other parts of the training were mentioned vaguely, making it difficult to understand how to navigate certain software features like the database and automatic updates. Although I got some telephonic support later, I felt that the onboarding materials needed to be more structured and easy to comprehend. It's frustrating because the software’s potential is clear, but I struggled to get a solid grasp right from the start. I would say the training needs serious improvement in communicating step-by-step details if they want users to onboard effectively. Until then, it's a tedious process to figure things out on your own.

    Diya BediGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    support call me delay tha but baaki kaafi smooth tha

    Support department ke sath mera interaction mixed raha. Ek baar mujhe ek specific technical problem ayi jis me dialer call connect nahi ho pa raha tha. Mene turant telephonic support ko call kiya aur vaha pe response milne me thoda delay hua, lagbhag kuch minutes ke liye. Wo better ho sakta tha, kyunki jab aap urgent kaam kar rahe ho toh yeh frustrate karta hai. Jab finally baat hui to jo steps bataye gaye system ko restart karne aur automatically updates check karne ke liye, wo kaafi helpful the aur problem solve ho gayi. Baaki generally messaging aur email support se maine jo queries bheji, woh bhi timely answer hui. Onboard karne ke dauran bhi training sessions clear the, jisme basic database use karne ka tarika bataya gaya tha. Mujhe lagta hai ki agar call response thoda jaldi hota toh overall experience zyada positive hota. Database feature din bhar use karte waqt useful raha aur dialer system bhi stable tha except ki jab thoda glitch aaya tha jiske liye support ne help kiya. Mujhe laga ki steps jo diye gaye woh logically arranged the, bas thoda wait issue ne inconvenience di. Day-to-day workflow me mujhe software ko use karne me zyada dikkat nahi aayi.

    Ritika PhadkeKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training ka flow achha tha but thoda slow tha

    Mujhe lagta hai ki training aur onboarding mein zyada se zyada users ki madad karne ki koshish ki gayi, aur yeh pehle waale platform se better tha jise maine use kiya tha. Pehle mujhe lagta tha ki sab kuch fast hoga, par yaha pe thoda slow tha, specially jab dialer aur database features ko samajhne ki baat aayi. Lekin training ki quality achhi thi, har module ko detail mein samjhaya gaya tha. Onboarding process smooth tha overall, par kahin kahin thoda rukawat zaroor thi jo thodi improvement ki jagah dey sakti thi. Phir bhi, jo tools aur software diye, woh kaafi comprehensive the aur user friendly feel hue mujhe.

    Arjun BanerjeeWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Surprised how the support wasn’t very proactive

    I was honestly surprised at how the telephonic support didn't meet my expectations. When I called to clarify a few points about the dialer software, the person I spoke with was polite, which I appreciated, but the responses were slow and lacked detail, so I had to figure out a lot on my own afterwards. The support managed to address only the basic queries; anything more technical was passed off without proper guidance. It's clear they have some information ready but not a comprehensive understanding for all issues. I went through the training modules hoping they'd cover most of my questions, but I still found myself stuck during onboarding, needing help that the standard support couldn't fully provide. I might have to call them again when I face new challenges, but it’s disappointing to think I’ll need to spend extra time troubleshooting instead of getting direct assistance. Overall, the system did the job but I was expecting a smoother support experience that I didn't quite get.

    Sayali Hiral MishraManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    I found the support service okay—not outstanding but definitely helpful. The response times were dec

    I found the support service okay—not outstanding but definitely helpful. The response times were decent, though I expected a bit more clarity in communication about some issues I had.

    Anil SinghRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    expected clearer onboarding but found value anyway

    Having used other remote workflow tools before, I approached the wfhi training and onboarding with some expectations based on past experiences. The sign-up and invoicing process definitely felt smoother here in comparison, which was a plus. The training itself was comprehensive, especially on the dialing tool and database management, giving me a good view of how the software integrated with my tasks. However, compared to previous platforms I’ve tried, the initial pace was slower, especially in setup steps that felt a bit repetitive. The automatic updates worked well and didn’t disrupt my sessions, which was nice. Telephonic support was responsive though sometimes felt like the solutions needed a bit more depth. I appreciated how the database feature was highlighted extensively, which was not always the case before. Overall, despite a few small reservations about the onboarding speed, the combination of software and training here made for a useful experience, even if it took getting used to the workflow nuances.

    Aditi Jagdish KulkarniHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Quick start surprised me more than I expected

    When I began the training and onboarding, I was surprised at how quickly I could get up to speed. First, I completed the initial setup forms, which were clear and intuitive. Then the tutorial sessions walked me through the key software features step-by-step. Within just a few days, I was comfortably navigating the dialer tools and managing the database efficiently. The trainer's explanations were thorough but not overwhelming, so I felt prepared without delay. Although I anticipated a longer adjustment period, the onboarding process was streamlined enough that I was using the system effectively in a much shorter time than I thought possible.

    Ira DhawanRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseBilling and payments

    Mixed feelings but mostly frustration with billing terms

    I tried to understand the billing and payment terms as clearly as possible, but found that some parts of the wording were quite confusing. The labels used in invoices and payment options seemed inconsistent at times, which made it hard to be sure about deadlines or charges. I appreciated that some parts of the process, like receiving invoices promptly and having automatic updates, worked as expected without me jumping through hoops. However, the confusion in terminology overshadowed these benefits. The lack of straightforward definitions for key terms meant I often had to call support and wait for clarification, which was frustrating. While the telephonic assistance was polite and tried to help, the process felt slow because the underlying wording didn’t make it easy to understand on my own. On the positive side, the payment portal itself was functional and relatively easy to navigate once I understood the system. But that initial confusion made the whole billing journey less smooth than I hoped it would be. So, weighing the good points against the negative ones, the inconsistent language in billing materials was a real stumbling block even though other aspects functioned as intended. Overall, I found the experience frustrating but not impossible to work through.

    Deepak IyerTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support handled some issues well, others less so

    My experience with their telephonic support has been mixed, to say the least. On the positive side, when I reported a problem with the dialer, the support team was responsive and walked me through troubleshooting patiently, which I appreciated. However, when I reached out later about issues with the database updates automatically applying and disrupting my workflow, the responses were less helpful and slower, which was frustrating. The communication sometimes felt scripted and did not always address the core of my concerns. I will give credit where it is due: the onboarding and payment processes were straightforward and didn’t add any stress. Still, when it came to handling things going wrong mid-operation, the support failed to deliver consistent reassurance or quick fixes. It leaves me hesitant about relying on them if I encounter more serious problems down the line. This uneven level of assistance diminishes the overall experience, making me cautious about future calls for help despite some initial good interactions.

    Lakshmi MohantyManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    You explain well but sometimes I still felt unsure

    You provide reasonably clear explanations when I reach out for support, and I appreciate the effort in walking me through the issues. However, there were times when the technical details were overwhelming or just not broken down enough for me to grasp immediately. This made me hesitate in using certain software features or the calling tools because I wasn't fully confident. While the telephonic support generally answered my questions, the nuances of the database feature and the updates weren’t always fully clear. Your invoicing and payment process is straightforward, and signing up was not a problem. I would sum it up to a friend as: You do a decent job explaining things, but sometimes I feel I need more patience or simpler instructions to smooth out the learning curve. The overall support is good but not flawless in explaining the finer details.

    Raj RautOdisha, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy