Surprised how the support wasn’t very proactive
I was honestly surprised at how the telephonic support didn't meet my expectations. When I called to clarify a few points about the dialer software, the person I spoke with was polite, which I appreciated, but the responses were slow and lacked detail, so I had to figure out a lot on my own afterwards. The support managed to address only the basic queries; anything more technical was passed off without proper guidance. It's clear they have some information ready but not a comprehensive understanding for all issues. I went through the training modules hoping they'd cover most of my questions, but I still found myself stuck during onboarding, needing help that the standard support couldn't fully provide. I might have to call them again when I face new challenges, but it’s disappointing to think I’ll need to spend extra time troubleshooting instead of getting direct assistance. Overall, the system did the job but I was expecting a smoother support experience that I didn't quite get.