Training explanation was unclear – frustrating experience
My experience with the training and onboarding process at WFHI was disappointing. While the initial sign-up and payment process went smoothly, the clarity of explanations during training sessions was inconsistent. There was one particular moment when the demonstration of using the dialer tools was hard to follow - the instructor spoke too quickly and skipped over some important steps without pausing for questions. Other parts of the training were mentioned vaguely, making it difficult to understand how to navigate certain software features like the database and automatic updates. Although I got some telephonic support later, I felt that the onboarding materials needed to be more structured and easy to comprehend. It's frustrating because the software’s potential is clear, but I struggled to get a solid grasp right from the start. I would say the training needs serious improvement in communicating step-by-step details if they want users to onboard effectively. Until then, it's a tedious process to figure things out on your own.