Support handled some issues well, others less so
My experience with their telephonic support has been mixed, to say the least. On the positive side, when I reported a problem with the dialer, the support team was responsive and walked me through troubleshooting patiently, which I appreciated. However, when I reached out later about issues with the database updates automatically applying and disrupting my workflow, the responses were less helpful and slower, which was frustrating. The communication sometimes felt scripted and did not always address the core of my concerns. I will give credit where it is due: the onboarding and payment processes were straightforward and didn’t add any stress. Still, when it came to handling things going wrong mid-operation, the support failed to deliver consistent reassurance or quick fixes. It leaves me hesitant about relying on them if I encounter more serious problems down the line. This uneven level of assistance diminishes the overall experience, making me cautious about future calls for help despite some initial good interactions.