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WFHI review

support call me delay tha but baaki kaafi smooth tha

3 out of 53 of 5Verified customerSupport and communication

support call me delay tha but baaki kaafi smooth tha

Support department ke sath mera interaction mixed raha. Ek baar mujhe ek specific technical problem ayi jis me dialer call connect nahi ho pa raha tha. Mene turant telephonic support ko call kiya aur vaha pe response milne me thoda delay hua, lagbhag kuch minutes ke liye. Wo better ho sakta tha, kyunki jab aap urgent kaam kar rahe ho toh yeh frustrate karta hai. Jab finally baat hui to jo steps bataye gaye system ko restart karne aur automatically updates check karne ke liye, wo kaafi helpful the aur problem solve ho gayi. Baaki generally messaging aur email support se maine jo queries bheji, woh bhi timely answer hui. Onboard karne ke dauran bhi training sessions clear the, jisme basic database use karne ka tarika bataya gaya tha. Mujhe lagta hai ki agar call response thoda jaldi hota toh overall experience zyada positive hota. Database feature din bhar use karte waqt useful raha aur dialer system bhi stable tha except ki jab thoda glitch aaya tha jiske liye support ne help kiya. Mujhe laga ki steps jo diye gaye woh logically arranged the, bas thoda wait issue ne inconvenience di. Day-to-day workflow me mujhe software ko use karne me zyada dikkat nahi aayi.

Ritika PhadkeKerala, IndiaExperience: Published:
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