Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,027 published WFHI Reviews.

2,91,797 of 3,89,027 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,027 published

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Surprisingly confusing onboarding steps

    I really did not expect the onboarding process to be this complicated. I thought the training would be straightforward, but it felt like they assumed I already knew a lot. Some parts were easy to follow, like setting up my profile, which I guess was fine. But then when it came to using the calling tools and the dialer, I got lost multiple times. I remember thinking that I might need some help again next time, especially with the database feature and how it connects to the software. The automatic updates do happen seamlessly, at least, so that's a plus, but overall, I just ended up circling back to how much I struggled with understanding the instructions. It's not that the support wasn’t available, but I kept feeling like I was missing key info. Honestly, I was kind of surprised at how much I still need help even after going through their training.

    Harini UnnikrishnanAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Mujhe thoda confusion hua aapke onboarding steps ko leke

    Main aapke training aur onboarding process ke baare me seedha kehna chahti hoon ki mujhe thoda confusion hua. Jab main naye user thi, toh steps ko follow karna thoda mushkil laga kyunki lagta tha ki kuch cheezein random order me rakhi gayi hain. Jaise ki sabse pehle dialer aur calling tools ka introduction diya gaya, jabki main soch rahi thi ki database feature ke baare me pehle batana chahiye tha. Aapke automatic updates ka process acha tha, par training ke dauran main us baare me thoda miss kar gayi thi, shayad kyunki wo section kisi aur jagah pe tha. Sign-up aur invoicing process straightforward tha, par iske bawajood mujhe samajhne me thoda waqt laga. Telephonic support bhi theek tha, lekin response time thoda better ho sakta tha. Main understand kar sakti hoon ki har user ka experience alag hota hai, par mere liye aapke steps ki sequence thoda clear nahi tha jis wajah se training thoda frustrating hua.

    Shraddha SodhiPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSoftware and access

    You responded promptly but it required follow-ups

    You were generally quick in answering my queries during the onboarding flow, especially regarding the database feature and automatic updates. However, getting consistent responses took a bit of effort on my part, as I had to follow up several times before receiving detailed explanations. The telephonic support was helpful but I felt the guidance could be more proactive. Still, once the training was complete, navigating the software and using the dialer became much smoother. I appreciate the efforts, but the communication might improve in terms of consistency for future users.

    Urmila ThakurKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    It mostly felt like a one-time hurdle, not ongoing hassle

    When I first signed up, I was hoping the setup would be easy and the ongoing experience smooth, but it turned out a bit disappointing. The initial onboarding was quite involved, requiring me to go through multiple steps that weren't clearly explained, so it felt like a one-off headache. Once that was done, I thought things would get easier, but the software didn't quite function the way I expected during my daily use. The calling tool worked fine when it did connect, and I’ll give credit to the dialer because it was stable enough to get calls through without much lag. However, the telephonic support wasn’t as helpful as I wanted; they felt slow to respond and not very proactive in resolving issues after the setup. I realize some of this might be on me not fully grasping the process, but the ongoing support could be better to make the software more viable day to day. Also, the automatic updates didn't seem to improve functionality much—they just changed things without adding obvious benefits. It all felt like a lot of effort for moderate payoff, which I’d probably warn a friend about if they asked me whether it’s worth it or not.

    Bindu RaiJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerBilling and payments

    Payment process samajhne mein thoda effort laga

    WFHI ka billing aur payment system use karne mein thoda different tha compare to jo maine pehle try kiya tha. Main ghar se kaam karti hoon, toh mujhe chahiye tha ki payment process simple ho jaye, par yaha pe sign-up ke baad thoda time laga samajhne mein ki invoices kaise aayenge aur payment options kaise select karni hain. Jo software ka dashboard tha, woh toh theek tha, par jab automatic updates aaye tab mujhe samajhna pada ki naye features kaise use karne hain without confusion. Telephonic support available tha, unka response bhi theek tha, lekin thoda slow tha kabhi kabhi. Mujhe ye chiz achhi lagi ki mujhe system ke basics samajhne mein madad mili trainings ke through, waise toh pehle wale platform se zyada flexible lagta hai yeh, par thoda adjustment karna padta hai naya software use karne mein. Overall, effort zyada laga slightly, par mujhe lagta hai ki main adapt kar rahi thi.

    Vasudha DasguptaJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceBilling and payments

    At first, the billing and payment process felt slow going because it took some time to fully underst

    At first, the billing and payment process felt slow going because it took some time to fully understand all the steps, especially how invoicing would work alongside automatic updates. But there was a particular moment about halfway through setting things up when it all started to make sense — when the dashboard reflected completed payments accurately and the recurring charges were clear without needing further inquiry. Before that, it felt a bit like fumbling through a maze with no clear signposts. The onboarding flow helped eventually, though the initial lack of clarity was mildly frustrating. Once I got that perspective, following through with payments felt less intimidating, and managing the system became easier. It was enough for me to feel positive about continuing with this software despite the initial learning curve.

    Nivedita JoshiMeghalaya, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training felt balanced with responsive help when needed

    My experience with the WFHI training and onboarding has been pretty balanced. When I first signed up, I found the materials quite comprehensive, covering most basics and giving a good overview of the software’s features. However, there were moments when I felt a bit stuck, particularly while navigating the advanced call dialer settings. That’s when the responsiveness of the support team caught my attention. On one hand, I appreciate that the initial training wasn’t just overwhelming me with information; it let me discover many things myself, which helped me learn better. On the other, whenever I reached out via phone support, help was timely and answers were detailed, which was encouraging. The sign-up and payment process had a smooth flow without surprises, making the initial experience comfortable. I also liked that the software received automatic updates without interrupting my work, and notifications were clear about changes. Using the database alongside calling tools fit well with my workflow but occasionally needed some troubleshooting, for which support was quite ready to assist. Overall, the training setup felt balanced — enough self-learning paired with reachable, effective human assistance — which, for me, made the whole onboarding feel supportive and confident rather than rushed or neglected.

    Himani MehraMeghalaya, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerTraining and onboarding

    Itna samay laga ki frustration badh gayi thi

    Training aur onboarding process kaafi zyada samay le raha tha aur main khud se bahut kuch samajhna kar rahi thi, jo ki main expect nahi karti thi. Course materials aur software ke functions pe clarity nahi thi, jis wajah se baar baar support se baat karni padi. Ye jo automatic updates hote hain, unka effect kabhi kabhi mere workflow ko disrupt karta tha, aur mujhe baar baar adjust karna padta tha. Payment aur invoicing simple tha, lekin training mein time lagna mujhe lagta hai ki optimize hona chahiye tha. Overall, itna time lagna aur self-study zyada karni padna frustrating tha, aur main shayad dubara apply nahi karungi tab tak process thoda better na ho.

    Swati Deepak SinhaBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Training thodi thakane wali thi, dubara nahi karungi

    Jo training aur onboarding ke documents diye gaye the, unme se mujhe kaafi cheezein khud hi samajhni padin, especially dialer aur database ke features. Mujhe laga main hi sab try kar kar ke seekh rahi hoon bina koi acha guide mile. Training session mein bhi zyada personalized help nahi mili, bas general instructions diye gaye. Bahut initial confusion ke baad maine thoda apne dam pe kaam kar liya. Overall experience thoda exhausting tha, is experience ke baad main shayad dobara itni self setup karne wali training nahi karungi.

    Meenakshi RaoPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training was helpful but had to self-figure many things

    The onboarding training had a really useful section about how to work with their software, which I found helpful. It covered some basics clearly and gave me a decent overview to get started. However, beyond that, I ended up having to figure out a lot on my own, especially when it came to integrating the database and using the calling tools effectively. It wasn’t always obvious which steps to follow or which features applied best to my workflow. I expected a bit more guidance or examples in these areas because otherwise, I felt like I was half teaching myself. While the support was helpful when I reached out, the initial onboarding could have offered more comprehensive instructions rather than leaving significant gaps. Overall, it was a mixed experience since the training’s core was good but didn’t quite cover everything I needed to be fully comfortable.

    Vaishali PandaDelhi, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy