Surprisingly confusing onboarding steps
I really did not expect the onboarding process to be this complicated. I thought the training would be straightforward, but it felt like they assumed I already knew a lot. Some parts were easy to follow, like setting up my profile, which I guess was fine. But then when it came to using the calling tools and the dialer, I got lost multiple times. I remember thinking that I might need some help again next time, especially with the database feature and how it connects to the software. The automatic updates do happen seamlessly, at least, so that's a plus, but overall, I just ended up circling back to how much I struggled with understanding the instructions. It's not that the support wasn’t available, but I kept feeling like I was missing key info. Honestly, I was kind of surprised at how much I still need help even after going through their training.