Mujhe thoda confusion hua aapke onboarding steps ko leke
Main aapke training aur onboarding process ke baare me seedha kehna chahti hoon ki mujhe thoda confusion hua. Jab main naye user thi, toh steps ko follow karna thoda mushkil laga kyunki lagta tha ki kuch cheezein random order me rakhi gayi hain. Jaise ki sabse pehle dialer aur calling tools ka introduction diya gaya, jabki main soch rahi thi ki database feature ke baare me pehle batana chahiye tha. Aapke automatic updates ka process acha tha, par training ke dauran main us baare me thoda miss kar gayi thi, shayad kyunki wo section kisi aur jagah pe tha. Sign-up aur invoicing process straightforward tha, par iske bawajood mujhe samajhne me thoda waqt laga. Telephonic support bhi theek tha, lekin response time thoda better ho sakta tha. Main understand kar sakti hoon ki har user ka experience alag hota hai, par mere liye aapke steps ki sequence thoda clear nahi tha jis wajah se training thoda frustrating hua.