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4 out of 5

Based on all 3,86,563 published WFHI Reviews.

2,89,998 of 3,86,563 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Felt like something important was missing

    I started using this software hoping it would improve my remote workflow like previous tools I've used, but it didn’t. The support felt very different; I kept waiting to get clear guidance but often ended up more confused. They promised telephonic help, but the communication seemed slow and not very helpful compared to what I was used to. I was trying to set up the dialer and understand the database feature, but the onboarding didn’t explain those well. Updates happened automatically but didn’t seem to resolve my issues, which was frustrating. I thought the training might help clarify things, but it was all too vague and I didn’t feel confident afterward. Also, the sign-up and payment process was more complicated than before, which didn’t set a great tone. I liked that invoices were sent automatically, but beyond that, it felt like too many steps were missing or poorly explained compared to my last experience. I kept thinking maybe it’s just me, but I’m not sure what went wrong exactly, just that I’m not happy with how things turned out.

    Vinita BediPunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Bahut lamba samay laga support se baat karne mein

    Maine support ke liye call kiya tha lekin help milne mein kaafi time laga. Phone par agar delay hota hai toh thoda frustrating hota hai, aur mujhe lagta hai ki zyada efficient ho sakte hain. Jo telephonic support system tha, usme wait time expected se zyada tha, par ek baat achhi thi ki finally jab baat hui toh agent ne kaafi patiently meri problem samjhi. Lekin overall, mujhe lagta hai ki aise software mein itna time lagana proper nahi hai, specially agar daily workflow mein interruption aata hai. Ab mujhe future mein dubara help ki zarurat padegi toh yeh dekhna hoga ki kya wo speed better karenge ya nahi, warna mujhe dusra system dekhna padega. Communication kaafi important hota hai aur yaha pe thodi der se response mila. Support ke saath interaction thoda slow tha, toh mujhe doubt hai ki main future mein confident feel karungi agar koi problem aaye toh.

    Shraddha SenguptaTripura, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support responsiveness: overall thoda disappointing experience raha

    Maine expect kiya tha ki support team thoda jaldi response degi jab maine database update ke baare mein call kiya, lekin jo mila woh kafi slow tha. Kabhi kabhi toh lagta tha ki mera case unke liye itna important nahi hai, jo pehle ke software systems jahan main kaam karta tha, unse kafi alag tha. Wahan mujhe zyda prompt replies milte the aur har baar jab call kiya, turant issue par focus karte the. Yahaan par mujhe thoda wait karna pada aur baar-baar apni problem batani padi, jaise ki mera samna karne waale log naye hain ya training mein hain. Overall yeh lagbhag ek frustrating experience tha kyonki main problems ka jaldi solution chah raha tha, par unka process thoda compounded lagta hai. Shayad agar aap patience ke sath approach karoge toh better hoga, warna time waste ho sakta hai.

    Ameya BhatTelangana, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Setup never clicked as expected, constant hurdles made it unusable

    I had expected a straightforward setup process where I could configure the dialer and database once and then carry on without frequent interruptions, but the reality was very different. From the moment I started, the onboarding felt disjointed, and it quickly became clear that many features required ongoing adjustments just to function correctly. Regular updates often reset my preferences, forcing me to redo the setup repeatedly. The telephonic support, which I thought would ease this, wasn’t able to address the issues effectively or timely. The entire experience was frustrating as it never really clicked to provide the smooth remote workflow I was hoping for.

    Prerna PuriUttar Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support took longer than expected, not quite smooth

    I was expecting the support to get me going quickly after sign-up, but it really took longer than I anticipated. Normally, I count on fast responses and prompt help to start using a service properly, but WFHI's telephonic support felt slower to engage than I thought it would. There were a few delays before I could get clear instructions on setting up the calling tools and database features, which slowed down my progress. I wanted the onboarding to be straightforward, but it ended up feeling a bit drawn out compared to what I expected from similar products. Overall, I'd tell a friend that while the service has potential, the initial support isn’t as smooth or fast as you might hope, which can be frustrating if you’re eager to get fully operational soon.

    Tanmay BhatJammu and Kashmir, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    felt like a big waste of time

    Honestly the whole setup felt pretty useless for me. I downloaded the software, did the initial steps but most of it seemed one-off and then dead silence. The ongoing parts I hoped for never really kicked in or made much sense. Customer support was there, but mostly after some wait and then it felt like they recycled answers rather than actually helping me fix anything. I tried using the dialer and the database features but nothing really clicked with my workflow and that just made me frustrated. Signing up and paying was okay but with no real returns it felt like I wasted my money. Updates came but they didn’t improve anything that was relevant to me personally. Overall it just felt too complicated with no real benefit and that’s why I can only give one star cause I don’t see myself using this again or recommending it either.

    Bhavesh BoseTripura, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support was good but thoda aur clarity chahiye thi

    Overall, support was helpful enough but there was repetition and waiting involved that could have been avoided. Jab bhi maine telephonic support contact kiya, answers milte toh the lekin kuch baar mujhe same cheeze baar-baar explain karni padti thi. Kabhi kabhi lagta tha ke koi ek hi banda handle kar raha hai mera issue, aur unko poora context har baar dena padta tha. On the plus side, training materials aur database feature samajhne mein helpful the, aur updates bhi timely aate the without messing workflow. Lekin thoda aur smooth handoff support ke beech mein hone chahiye tha taaki customer ko baar-baar repeat na karna pade. Same cheezein baar-baar karne se frustration hota hai, chahe overall service decent hai.

    Sudhir RathiTelangana, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    It took some searching but got there in the end

    Finding exactly what I needed from support was not always straightforward. Initially, the documentation was a bit scattered, so I had to spend time checking different guides and FAQs. Telephonic support was available and somewhat helpful, but it took a few calls before I connected with the right person who understood my issue. The training materials helped clarify a lot, but I expected quicker responses when I reached out directly. The automatic updates worked well, although I did have to adjust to some changed layouts after updates. The software itself was solid once I adjusted and found the right features. Setting up the database was straightforward but required some patience to align it with my workflow given the complexity. Overall, it was manageable but needed some effort to navigate the resources and get my questions answered. I appreciate that the invoicing system is clear and the payment process easy, but support accessibility could improve.

    Harleen Kamal BhallaRajasthan, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ki clarity thi thodi hit and miss

    Mujhe lagta tha ki support se thoda aur clarity milegi, kyunki training ke baad bhi kabhi kabhi dialer ko set karne mein difficulties thi. Phone pe baat karte waqt mujhe laga wo expected simple instructions nahi de paaye jaise maine socha tha. Lekin iss baat ke saath-saath database feature ek dum achha kaam kar raha tha jisse mera kaam thoda easy hua. On the other hand, automatic updates thoda confusing lag rahe the kyunki unka impact hamesha explain nahi kiya gaya. Support ke taraf se jo baatein clear thi wo helpful thi, par overall jo maine expect kiya tha uske hisaab se thoda kam tha. Charging aur invoicing process simple raha, usme koi dikkat nahi thi. Mera pura experience thoda mixed raha, matlab achhe aur bure dono aspects the, toh main neutral hu abhi.

    Jeevan ChadhaAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support was okay but steps ka sequence bada ajeeb tha

    Main support ke baare mein thoda mixed feel kar raha hoon. Jab main issue report kar raha tha, mujhe lag raha tha ki jo steps provide kiye ja rahe the woh thoda out of order hain. Matlab pehle zyada complicated instructions diye bina kisi context ke, jo meri madad nahi kar paaye. Phir bar bar mujhe lagta raha ki ye process kaise kaam kar raha hai, aur instructions logic mein fit nahi baithte. Jo ek achha point tha, woh yeh ki telephonic support easy se mil gaya tha, lekin woh bhi tab zyada helpful nahi raha jab tak main khud confusion clear nahi karta tha. Kahi baar feel hua ki agar proper order mein flow hota, toh problem solve hona zyada easy hota. Overall, communication achhi nahi rahi because of this jumble of steps, aur main expect karta tha ki pehle se thoda better guide karenge. Sahi sequence important hai kaafi.

    Prashant DaveDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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