Support responsiveness: overall thoda disappointing experience raha
Maine expect kiya tha ki support team thoda jaldi response degi jab maine database update ke baare mein call kiya, lekin jo mila woh kafi slow tha. Kabhi kabhi toh lagta tha ki mera case unke liye itna important nahi hai, jo pehle ke software systems jahan main kaam karta tha, unse kafi alag tha. Wahan mujhe zyda prompt replies milte the aur har baar jab call kiya, turant issue par focus karte the. Yahaan par mujhe thoda wait karna pada aur baar-baar apni problem batani padi, jaise ki mera samna karne waale log naye hain ya training mein hain. Overall yeh lagbhag ek frustrating experience tha kyonki main problems ka jaldi solution chah raha tha, par unka process thoda compounded lagta hai. Shayad agar aap patience ke sath approach karoge toh better hoga, warna time waste ho sakta hai.