3 out of 53 of 5Verified customerSupport and communication
Support was good but thoda aur clarity chahiye thi
Overall, support was helpful enough but there was repetition and waiting involved that could have been avoided. Jab bhi maine telephonic support contact kiya, answers milte toh the lekin kuch baar mujhe same cheeze baar-baar explain karni padti thi. Kabhi kabhi lagta tha ke koi ek hi banda handle kar raha hai mera issue, aur unko poora context har baar dena padta tha. On the plus side, training materials aur database feature samajhne mein helpful the, aur updates bhi timely aate the without messing workflow. Lekin thoda aur smooth handoff support ke beech mein hone chahiye tha taaki customer ko baar-baar repeat na karna pade. Same cheezein baar-baar karne se frustration hota hai, chahe overall service decent hai.