Felt like something important was missing
I started using this software hoping it would improve my remote workflow like previous tools I've used, but it didn’t. The support felt very different; I kept waiting to get clear guidance but often ended up more confused. They promised telephonic help, but the communication seemed slow and not very helpful compared to what I was used to. I was trying to set up the dialer and understand the database feature, but the onboarding didn’t explain those well. Updates happened automatically but didn’t seem to resolve my issues, which was frustrating. I thought the training might help clarify things, but it was all too vague and I didn’t feel confident afterward. Also, the sign-up and payment process was more complicated than before, which didn’t set a great tone. I liked that invoices were sent automatically, but beyond that, it felt like too many steps were missing or poorly explained compared to my last experience. I kept thinking maybe it’s just me, but I’m not sure what went wrong exactly, just that I’m not happy with how things turned out.