Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,86,543 published WFHI Reviews.

2,89,980 of 3,86,543 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,855 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support kaafi tricky aur thoda confusing bhi tha, but overall experience mixed hai

    Boss, main toh soch raha tha ki support mil jayegi easily jab kabhi problem aayegi. Par yaar, matlab jo searchable stuff tha wo kaafi scattered tha, aur kabhi toh pata hi nahi chala ki sahi topic kaha mila. Dialer setup mein thoda confusion bhi tha, support line thodi der baad milti thi, matlab patience test hone lagta tha. Par chup-chaap kar raha tha, bas try kar raha tha khud se features samajhne ko. Jo positive baat thi, wo yeh ki jab finally kisi ne phone uthaya, toh wo banda genuine lagta tha jyada help karne ki koshish mein. Lekin overall turnaround thoda slow lagta hai, aur jo expect karta hoon, usse support kaafi kam lagti. To summarise, support ka game thoda up-down tha; searchable info aur phone help dono me issues aaye, lekin phir bhi jab mila toh accha laga. Yeh ehsaas hua ki mujhe zyaada khud par bharosa karna padega jab tak perfect support na mile.

    Rahul KolheManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support thoda mixed tha, dono sides dekho

    Din bhar software chalate chalate maine realize kiye ki support kabhi kabhi fast respond karta tha aur kabhi slow. Ek do baar jab dialer me technical issue aaya toh jaldi help mili jo acha laga. Lekin daily use me, database update thoda inconsistent tha, jisne thodi takleef di. Training sessions initially clear the, lekin jab complex queries thi toh unka jawab dene me delay hua. Overall, agar mai apne dost ko batata toh kehta ki yeh service kaafi theek hai par perfect nahi. Expectation aur reality ke beech thoda gap hai, especially jab frequent communication ki zarurat hoti hai. Phir bhi, main use karta rahunga kyunki positives bhi hain.

    Rajat RaneChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support se zyada ummeed thi, kuch mila nahi lagta

    Mujhe laga support team se baat karte hi meri saari confusion door ho jayegi, lekin jo mila wo utna satisfying nahi tha. Jab main unhe call kar raha tha, toh expectations thi ki jaldi clear guidance milegi par technical baatein itni samajh nahi aayi aur mujhe lag raha tha main baar-baar same cheezein bol raha hoon. Dialer aur database mein problem thodi si thi, aur support mujhe ye batane mein helpless lag raha tha ki kaise solve karna hai. Payment process and invoice to sahi tha, par poora software access and training ke bare mein jab main unse poochta tha, toh lagta tha wo mere doubts ko clearly handle nahi kar paa rahe the. Agli baar mujhe lagega ki main khud try karun zyada instead of expecting help from support.

    Abhay JhaTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Expectations vs reality mein zyada waiting thi

    Mujhe laga tha ki support aur communication thoda zyada responsive hoga, par outcome thoda alag raha. Jab maine pehli baar telephonic support contact kiya, toh mujhe bar bar apna case samjhana pada, jo thoda frustrating tha. Maine socha ki ek baar jab bata dunga, toh wo repeat nahi karna padega, par unfortunately baar baar wahi baatein poochi gayi. Waiting time bhi thoda zyada raha, phone par line kabhi kabhi busy lagti thi aur mujhe patience rakhna pada. Software updates automatic toh hote hain, par unke baad kabhi kabhi glitches nikal aate the, jise resolve karne ke liye mujhe dobara support ko call karna pada. Jo invoicing aur payment process hai wo to theek tha, isme koi dikkat nahi aayi. Training session theek tha, par jab actual problems aayi, toh support system expected standard se kam dikhaya. Hopefully aage badhkar ye cheezein improve hongi, kyunki overall system kaafi promising lagta hai, bas mujhe thoda zyada patience lagana pada.

    Nishant SainiGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Had to figure out some details on my own

    The overall support was good, but I found myself needing to look up a few things without clear guidance. A little more detailed information in the material would have helped.

    Daniel SmithJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support was helpful but I had to figure most things myself

    I found the telephonic support okay, especially when it came to general queries and basic issues. However, for more detailed concerns—like customizing database entries or advanced using of the dialer—I had to spend time exploring and fixing things on my own. The training gave me a broad overview, but it lacked depth in certain features, which meant I was often left trying to connect dots on my own. The software is decent, but if you don’t like troubleshooting yourself, this might cause some frustration. Having said that, when I reached out, the support team was polite and willing to help, although they couldn't always provide instant solutions. The balance was mixed: good responsiveness but lagging in detailed guidance.

    Anup BhattacharyaOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Surprising kaise easily mila sab kuch support se

    Jab main pehli baar software ko use karna shuru kar raha tha, toh mujhe laga ki mujhe support dhundhne ke liye kaafi time laga padega. Par actually mein, jab bhi mujhe koi problem hui toh support info dashboard mein easily mil gayi. Dialer aur database features ke liye bhi jo questions the, unke answers turant mila aur wo guides kaafi helpful the. Mujhe ajeeb laga ki itna detailed aur quick support milna kafi rare hota hai. Haan, kabhi kabhi thoda sa rambling ho jaata hai conversations mein, jab main kisi baat ko phir se poochta tha, par overall support ne mujhe frustration nahi hone di. Main bhi soch raha tha ki shayad ye sab buttons aur labels confusing honge, par jaisa ki sab mila, toh mujhe repeat karne ki zarurat nahi padi. Mujhe lagta hai ki is ease ko main appreciate karta hoon kyu ki new users ke liye initial phase thoda overwhelming hota hai. Payment aur invoicing ke process bhi clear the, aur uske baad mere liye software smoothly chal raha hai. Overall, support ki transparency aur timely response ne mera kaam bahut aasan kar diya.

    Harsha Charu VargheseAssam, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support response time was surprisingly quick and effective

    I was quite impressed with how responsive the support team was when I faced an issue with the dialer feature. Initially, I thought it might take days to get any help, but within a few hours, they had gotten back to me with clear instructions. They not only answered my questions but also checked to make sure the software updates were working properly on my account. The calls I made during the troubleshooting also went smoothly after their intervention. One minor reservation is that sometimes the explanations included technical terms which I had to look up, but overall the clarity was good. I also appreciated how the team kept me informed during the process, which reduced my anxiety about the problem. The invoicing and payment queries I had were handled almost just as well, though those interactions were more straightforward. If the response time had been slower, my workflow would have been affected negatively, so I’m glad that wasn’t the case. I definitely plan to continue working with their support when needed, as their responsiveness surprised me in a positive way.

    Vedant SardesaiJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Surprised by the slower support compared to my past experiences

    When I first started using the software, I was hopeful about the telephonic support since previous platforms I used were usually very quick with responses. Here, I noticed the support team was polite and tried to help, but the response time was slower than I had expected. While the previous system had more immediate call backs and live chat options, this one relied more on scheduled calls which sometimes delayed issue resolution. On the plus side, the automatic updates worked well and kept the software running smoothly without me needing to intervene often. The database feature matched my needs but the slower communication made me feel somewhat frustrated since quick fixes are important to me. The overall software seemed fine but the difference in support style surprised me the most. I expected more immediacy and real-time help which would have made my workflow less interrupted and more satisfying.

    Dhruv TalwarHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    The onboarding and support matched my expectations perfectly

    My initial expectation was that setting up and using WFHI's software would be straightforward but might need some support along the way. From signing up and moving through the onboarding steps, I found their instructions clear enough, especially during database setup and learning the dialer. Whenever I encountered doubts, the telephonic support team was quick to respond and guide me patiently. The training sessions were scheduled promptly and focused on relevant areas, which helped me get comfortable with the remote workflow tools. Automatic updates didn't disrupt anything and seemed to keep the software running smoothly in the background. Payment and invoicing processes were transparent and hassle-free, so overall the experience was seamless. I’d say for anyone curious about their services, this should give you fair confidence based on my own fairly smooth experience.

    Alok RathiTripura, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy