Surprised by the slower support compared to my past experiences
When I first started using the software, I was hopeful about the telephonic support since previous platforms I used were usually very quick with responses. Here, I noticed the support team was polite and tried to help, but the response time was slower than I had expected. While the previous system had more immediate call backs and live chat options, this one relied more on scheduled calls which sometimes delayed issue resolution. On the plus side, the automatic updates worked well and kept the software running smoothly without me needing to intervene often. The database feature matched my needs but the slower communication made me feel somewhat frustrated since quick fixes are important to me. The overall software seemed fine but the difference in support style surprised me the most. I expected more immediacy and real-time help which would have made my workflow less interrupted and more satisfying.