Expectations vs reality mein zyada waiting thi
Mujhe laga tha ki support aur communication thoda zyada responsive hoga, par outcome thoda alag raha. Jab maine pehli baar telephonic support contact kiya, toh mujhe bar bar apna case samjhana pada, jo thoda frustrating tha. Maine socha ki ek baar jab bata dunga, toh wo repeat nahi karna padega, par unfortunately baar baar wahi baatein poochi gayi. Waiting time bhi thoda zyada raha, phone par line kabhi kabhi busy lagti thi aur mujhe patience rakhna pada. Software updates automatic toh hote hain, par unke baad kabhi kabhi glitches nikal aate the, jise resolve karne ke liye mujhe dobara support ko call karna pada. Jo invoicing aur payment process hai wo to theek tha, isme koi dikkat nahi aayi. Training session theek tha, par jab actual problems aayi, toh support system expected standard se kam dikhaya. Hopefully aage badhkar ye cheezein improve hongi, kyunki overall system kaafi promising lagta hai, bas mujhe thoda zyada patience lagana pada.