Support was helpful but I had to figure most things myself

Support was helpful but I had to figure most things myself

I found the telephonic support okay, especially when it came to general queries and basic issues. However, for more detailed concerns—like customizing database entries or advanced using of the dialer—I had to spend time exploring and fixing things on my own. The training gave me a broad overview, but it lacked depth in certain features, which meant I was often left trying to connect dots on my own. The software is decent, but if you don’t like troubleshooting yourself, this might cause some frustration. Having said that, when I reached out, the support team was polite and willing to help, although they couldn't always provide instant solutions. The balance was mixed: good responsiveness but lagging in detailed guidance.