Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,86,503 published WFHI Reviews.

2,89,955 of 3,86,503 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,846 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Software toh finally chal gaya, par bahut wait karni padi

    Main sab bata chuki hoon support ko ki mujhe software kaise setup karna hai, par phir bhi process bahut lamba chal gaya. Training se shuru kiya tha, par basic explanation ke baad jab mujhe dialer aur database ke use mein problems ayi toh response mein delay hua. Support ke liye bar bar call karni padi, aur kisi din toh sirf ek chhoti problem clear karwane mein dino lag gaye. Automatic updates toh hui, par wo bhi kabhi kabhi mere kaam mein disruption karti thi. Payment aur invoicing process mein koi khaas dikkat nahi thi, woh tezi se ho gaya, lekin uske alawa pura system ko samajhne aur chalane mein main kafi thak gayi thi. Abhi bhi main soch rahi hoon ki agle baar bhi shayad mujhe support ke contact karna padega. Jo bas ek achhi baat thi, wo tha ki invoicing aur sign-up process simple and clear tha. Par overall experience exhaustive tha jo mujhe repeat nahi karna hai jaldi.

    Usha JoglekarGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Socha support din bhar milega, par yeh surprise tha

    Mai soch rahi thi ki support jo milta hai woh humare kaam ke ghanto ke hisab se hoga, matlab subah se shaam tak available hoga. Par jab support team ko call kiya, toh pata chala ki unke working hours thodi limited hain, jo mere liye thoda ajeeb tha kyunki main apne remote kaam ke liye kabhi bhi call kar sakti hoon normally. Mujhe lagta hai ki agar support thoda late evening tak hota, toh dono taraf convenience rehti. Mujhe unka telephonic support theek laga kyunki wo soft tones me baat karte hain aur patience rakhte hain. Par kabhi kabhi connection thoda weak lagta, jo frustration laata. Sign-up aur invoicing process toh simple tha, easily samajh mein aata tha aur payment ke liye options bhi clear diye gaye hain. Training material aur onboarding flow ko bhi main detail me dekhti thi, lekin ye bhi mujhe lagta hai ki agar support hours flexible hote toh main better help le pati. Software ka dialer feature jab main use karti thi, toh updates time-time pe aate rahe, jo mujhe acha laga. Overall, support expectations ke hisaab se thoda different tha. Ye chiz mujhe thoda surprise kar gayi, par phir bhi basic support mil jana acha lagta hai.

    Meena ChauhanLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support helped me get going, though not super fast

    I was surprised by how the support handled my initial questions. When I contacted them after sign-up, it took a couple of calls before I felt fully ready to use the software confidently. The telephonic assistance was friendly and detailed, walking me through setting up the database and dialer step-by-step. Initially, I thought onboarding would be instantaneous, but the process required patience and a few follow-ups. The training covered the basics, but practical use needed guidance from support. Overall, the communication was clear and constructive, but I’d hoped for quicker responses so I could start without much waiting. The updates after onboarding helped prevent issues that could have slowed me down further.

    Priya PhadkeLadakh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support team thodi responsive thi, par thoda wait toh laga

    Maine support team se kai baar baat ki jab mujhe billing ya dialer mein thodi difficulty aayi, aur unhone comparatively quickly jawab diya. Lekin kabhi-kabhi mujhe apni queries clear karne ke liye multiple calls karni padti thi, ya phir mujhe thoda intezaar karna padta tha assistance ke liye. Ye baat thodi frustrating hui, par samajh sakti hoon ki kabhi workload zyada hota hai. Telephonic support ke zariye mujhe generally sahi direction milti thi, aur woh samasya ko samajhne mein madad karte the. I appreciate ki unki koshish thi ki jaldi response mile, par expectations se thoda slow tha. Overall, support helpful tha, par thoda patience rakhna zaruri tha agar aapko priority response chahiye.

    Sushma ChauhanAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Expectation thi clear support par mila confusion

    Jab main ne WFHI ka support se contact kiya tha, toh soch rahi thi ki sab kuch smoothly chalega. Lekin jo communication tha, wo bohot hi inconsistent tha aur help milne mein bohot time lag gaya. Ek baar toh lag raha tha ki shayad meri problem samajh nahi aa rahi hai unko, kyunki mujhse baar baar wahi sawaal pooche ja rahe the. Main call ke end tak bhi confident nahi thi ki mera issue solve ho jayega ya nahi. Jo expectations thi, specially telephonic assistance ke liye, wo bilkul puri nahi hui. Yeh product jab main use kar rahi thi tab mujhe lag raha tha ki training se lekar support tak har cheez mein better clarity honi chahiye thi. Ab jab look back karti hoon toh lagta hai ki kyun main ne zyada time invest kiya jab mujhe lag raha tha ki sab kuch perfect hoga magar akhir mein disappointment mila. Soch rahi thi ki ye system mera kaam simplify karega, par mera experience uske bilkul opposite raha.

    Sonal PrabhuAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Poora setup karne ke baad pura confidence mila

    Maine WFHI ka software use karna start kiya, aur sabse zyada jo important tha woh tha support aur communication. Initially thoda sa time laga samajhne mein kyunki remote workflows thoda complex hote hain, par jo telephonic support mila, usne sab clear kar diya. Unke representatives ne mere saare questions dhairya se jawab diye, aur mujhe laga ki main system ko theek se chalane ke liye ready hoon. Automatic updates waale feature ne mera kaam aasaan bana diya, kyunki mujhe baar baar check karna nahi pada ki naya version aaya ya nahi. Database feature bhi kaafi helpful tha, jahan main apne contacts aur information easily manage kar sakta tha. Dialer aur calling tools ekdum reliable the, poora hafta use karne par bhi koi technical issue nahi aaya. Jo onboarding flow tha, uski bhi arrangement logical thi, easily samajh mein aa rahi thi. Payment aur sign-up process smooth raha, invoice clear tha, koi confusion nahi. Overall, mujhe lagta hai ki main bina kisi tension ke remote workflow manage kar paunga, confidence toh clear hai ki aaj software ke base pe pura set ho gaya.

    Arjun Gunjan SharmaUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    frustrating support experience

    your support has been a letdown for me. I often found it hard to get timely help when things went wrong. Communication was unclear, and it felt like I was often left hanging without proper guidance. This made using your software much more frustrating than it should have been.

    Sara ThompsonMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Doesn’t work for me, honestly quite frustrating

    I was hopeful about this software and support, but honestly, it just didn’t gel with my daily usage. The calling tools and dialer often acted unpredictably after a few days of use, which was annoying because I rely on steady communication channels. Support was a bit inconsistent too – not so much in the initial setup, but when problems popped up later, I wasn’t always sure what to expect or how quickly they’d respond. Sometimes the updates seemed to cause more confusion than fixing issues. I tried sticking with their training and onboarding materials, but the overall experience didn’t improve much. If I were to explain this to a friend, I’d say it felt like a software that sounds good on paper but struggled when I needed a reliable partner day after day.

    Sushma GroverGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support did well with some issues

    support ka experience thoda mixed raha. kuch cheezein ache se samjha di gayi, jaise unke providings and guidelines, lekin kabhi kabhi wording itni clear nahi thi. labels thoda confusing lagte the, aur unhe samajhne mein time lag gaya. overall, madad toh mili, par aasaan nahi tha. maine ek baar socha ki wo better ho sakti thi.

    Vikas YadavMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    frustrated mostly because support was unclear and slow

    When I first contacted the WFHI support team, I had high hopes since they responded fairly quickly. However, the actual communication left me feeling pretty frustrated. They would often repeat the same information without really explaining the core issue clearly, which made it hard to understand what I needed to do. On the positive side, the team was polite and patient, but that didn't make up for the lengthy waiting times and unclear resolutions. I was hoping for an easier onboarding experience, especially when it came to setting up the dialer and database features. The step-by-step instructions promised in the training were not as detailed in reality, which meant I spent a lot of time figuring things out on my own. Overall, I felt like the support was not equipped to guide me through the process smoothly, and that caused my motivation for using the platform to dip significantly.

    Nagesh SanyalOdisha, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy