Socha support din bhar milega, par yeh surprise tha
Mai soch rahi thi ki support jo milta hai woh humare kaam ke ghanto ke hisab se hoga, matlab subah se shaam tak available hoga. Par jab support team ko call kiya, toh pata chala ki unke working hours thodi limited hain, jo mere liye thoda ajeeb tha kyunki main apne remote kaam ke liye kabhi bhi call kar sakti hoon normally. Mujhe lagta hai ki agar support thoda late evening tak hota, toh dono taraf convenience rehti. Mujhe unka telephonic support theek laga kyunki wo soft tones me baat karte hain aur patience rakhte hain. Par kabhi kabhi connection thoda weak lagta, jo frustration laata. Sign-up aur invoicing process toh simple tha, easily samajh mein aata tha aur payment ke liye options bhi clear diye gaye hain. Training material aur onboarding flow ko bhi main detail me dekhti thi, lekin ye bhi mujhe lagta hai ki agar support hours flexible hote toh main better help le pati. Software ka dialer feature jab main use karti thi, toh updates time-time pe aate rahe, jo mujhe acha laga. Overall, support expectations ke hisaab se thoda different tha. Ye chiz mujhe thoda surprise kar gayi, par phir bhi basic support mil jana acha lagta hai.