frustrated mostly because support was unclear and slow
When I first contacted the WFHI support team, I had high hopes since they responded fairly quickly. However, the actual communication left me feeling pretty frustrated. They would often repeat the same information without really explaining the core issue clearly, which made it hard to understand what I needed to do. On the positive side, the team was polite and patient, but that didn't make up for the lengthy waiting times and unclear resolutions. I was hoping for an easier onboarding experience, especially when it came to setting up the dialer and database features. The step-by-step instructions promised in the training were not as detailed in reality, which meant I spent a lot of time figuring things out on my own. Overall, I felt like the support was not equipped to guide me through the process smoothly, and that caused my motivation for using the platform to dip significantly.