Took too long to get clear support answers overall
I found the support and communication to be very slow and unclear, which was frustrating throughout my time trying to get assistance. Initially, the sign-up and onboarding process seemed fine but when I ran into difficulties with the calling dialer, I reached out to telephonic support expecting straightforward directions. Instead, it took multiple calls to get a clear explanation because the wording and labels used were confusing. The support team tried to help and was polite, but their answers often felt vague or partially helpful, leaving me unsure if my issue was understood or resolved fully. I waited a long time on calls sometimes without knowing what the next steps were or when I might hear back. The automatic updates occasionally changed some features without notice, further complicating the situation. Training didn’t cover the issues well either, so I had to be patient while figuring things out mostly by trial and error. Although at moments support did provide some useful guidance, the overall process took too long and didn’t match the straightforwardness promised. For someone like me who needs prompt and clear communication, this felt like a difficult system to rely on. In the end, the wait times and imprecise explanations made the experience very disappointing despite the potential the software has.