2 out of 52 of 5Unverified experienceSupport and communication
Thought support would help more, but I had to figure out most myself
Honestly, I was expecting the telephonic support to be more helpful and available, but I ended up doing a lot on my own. When setup problems cropped up, I tried reaching out, but the responses were slow and sometimes confusing. It felt like I had to spend a lot of time figuring out how to use the software tools and the dialer without real help. A few times, the automatic updates caused issues I didn’t know how to handle promptly. I guess I’ll give credit where it’s due: the invoicing process was straightforward, and signing up was simple enough. Still, I really thought the support would guide me more through the software’s quirks than it actually did.