No help if I need it again
I have to be clear from the start: I would not reach out for help again with WFHI software based on my experience. The telephonic support was slow to respond and once I did get an answer, it was more frustrating than useful. I struggled to get clear information about troubleshooting the dialer, which I needed desperately for my calls. The communication felt like it was just ticking boxes and did not actually address my issues. When the automatic updates caused problems, the support was unprepared and did not offer solutions that worked. This left me spending a lot of time just trying to access the database feature without success. Even the invoicing and payment processes were confusing, and the explanations I received did not clarify much. I hoped for a smoother onboarding flow to help me settle in quickly, but that wasn’t the case. Next time, I’d rather avoid relying on support, given how unhelpful it was here.