Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,465 published WFHI Reviews.

2,92,104 of 3,89,465 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,465 published

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    A long wait with very little progress

    I found the support experience quite frustrating. Every time I called, I had to explain my issue from scratch, which was a huge waste of time. It felt like the agents were stuck in a loop, asking me the same questions repeatedly without moving closer to a solution. The waiting time on calls was often long, and sometimes I had to call multiple times before anyone picked up, which really tested my patience. I did appreciate that the staff were polite throughout, and they eventually provided some guidance on using the database feature, which did work as expected. But beyond that, the whole experience gave an impression of inefficiency and lack of clear communication. Even the updates to the software seemed to introduce more confusion rather than fixing things, which meant I was often calling back support. If only the onboarding was smoother, I might’ve avoided these repeated calls. I was hoping that signing up and invoicing would be simpler, but even there I found the process cumbersome and slow, leaving me wondering if I’ll keep using the service. The support calls definitely felt like running in circles more than anything productive.

    Shantanu KrishnanHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support reduced problems but kis tarah manage hua, usme ups and downs the

    Jab software use karte waqt kuch technical issues aaye toh maine support ko call kiya. Pehle toh response thoda slow tha, aur mujhe ek-do baar follow up karna pada. Phir jab problem samjhai tab support ne bata diya ki software update ki wajah se ho raha hai, aur mujhe step-by-step instructions diye the ki apne dialer aur database ko kaise sync karun. Kuch der ke baad sab smooth ho gaya, lekin overall mujhe laga ki initial delay thoda avoid ho sakta tha. Halanki jo solution diya wo kaafi effective tha. Verdict toh yeh hai ki support ne kaam to kiya, par process mein thoda time zyada laga.

    Maitri TandonOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSoftware and access

    New tool needs focus but can be managed

    Switching from my old remote workflow software to this WFHI product took some getting used to, especially because certain aspects like the dialer and database were arranged differently. I found myself spending extra time learning the navigation and reentering some database information to fit the new format. The onboarding and training covered the basics but I had to actively explore the rest on my own. Compared with my previous system, this one felt less intuitive at first, so the effort was definitely higher. However, once I adapted, day-to-day functions like calling and managing lists became smoother. The automatic updates didn’t disrupt my workflow, which I appreciated, and the invoicing process was clear with no surprises. Overall, it demands attention upfront but can be integrated without much issue after that initial period.

    Meena ZachariahMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSoftware and access

    Matched what I expected, no surprises

    I was hoping the software would streamline my remote work and so far it has delivered pretty much as expected. Access was smooth once I completed the onboarding flow, and the calling tools performed well without glitches. The database feature is user-friendly and fits nicely into my daily routine. Automatic updates run quietly in the background, so I never felt interrupted. Telephonic support was available when I needed it but I didn’t need to call often, which is a good sign. The sign-up and payment process was transparent and straightforward too. Overall, I’d say it’s exactly what I told my friends I was looking for—reliable software that doesn’t fuss and helps me manage my remote work efficiently.

    Kaushik DalviAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    The responsiveness was seriously disappointing

    I had high hopes when I first signed up for the software and training services, especially since the onboarding promised to be straightforward. However, my experience with trying to reach support before making any commitment was quite frustrating. The people on the other end were slow to respond to my questions, and sometimes my calls seemed to get lost or went unanswered. While the automated updates and invoicing system appeared neatly designed, they didn't make up for the lack of timely communication. I tried several times to clarify how the calling tools worked and whether the dialer integrated well with the database features, but the delays left me insecure about proceeding. It felt like I was left waiting without a clear path forward, which undermined my confidence about investing further. On the positive side, the initial sign-up process was smooth and the payment steps were clear enough. Still, those positives weren't enough to balance the overall poor responsiveness. I had expected at least some helpful guidance in this stage, but that was missing, and it’s why I can’t recommend based on my experience so far.

    Shraddha KrishnanRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    support experience matlab thoda aur achha hona chahiye tha

    Mujhe lagta tha ki support zyada smooth hoga, par laga ki wait karna aur baar-baar apni problem explain karni padti hai. Thoda frustrating thi meri taraf se ye process. Phone par baat karne waalon ne try kiya help karne ki, wo theek tha, par expected level ke hisaab se matching nahi hui. Automatic updates se thodi madad mili, lekin agar training sessions mein thoda aur clarity hoti toh better hota. Invoice process mein koi problem nahi thi, bas communication mein thoda gap nazar aaya. Overall effort jyada chahiye thi, aur yeh mujhe nahi laga ki mera time achhe se utilize ho raha hai. Mujhe aisa laga ki thoda aur effortless hona chahiye review process, especially jo telephonic support hai usme.

    Amala BediMeghalaya, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceBilling and payments

    Bit of a wait but not all bad

    Overall, I’d say the billing and payments process felt a bit slow at times but manageable enough. The sign-up was done online, and the invoicing followed promptly, which I liked very much. However, there was some repetition during payment confirmation where I had to verify details more than once, which made it drag a little longer than expected. I also experienced waiting on hold when I called support to clarify a payment query, which was a bit frustrating. Still, the team was quite courteous and resolved my issue finally, which balanced the experience well. The automatic updates happening in the background were smooth and didn’t interfere with billing at all. So, while the entire process felt a little slow and involved some back and forth, it didn't feel bad enough to avoid using their services again.

    Aarti KolheGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Honestly straightforward: it was mostly fine to find what I needed

    Hey, just wanted to share my take on the sales and pre-purchase experience here. Honestly, it wasn’t a drama trying to figure out how to get started or find the right features. The sign-up was pretty clean and straightforward with no unnecessary steps. I checked out the info about the database and calling tools, and found the details mostly clear and easy to comprehend. The cool part was that the invoicing and payment methods were explained clearly upfront, which made the whole process less stressful. I did hit a couple of moments where the training modules seemed a bit dense, but the support team was there when I needed some quick clarifications. So in plain words, for anyone wondering whether it’s worth scouring a bunch of different stuff before buying, I’d say you’ll find what you need without struggling a lot. That’s it, simple as that.

    Sayali RamanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Training steps weren't in a sensible order for me

    I have to say the training and onboarding process did not feel very logically ordered from my perspective. The first few steps seemed fine: setting up access and learning to use the dialer was straightforward. But then the next modules introduced complicated database features before explaining how these integrated with the calling tools thoroughly. This confused me since some terms and operations were not properly explained beforehand, making it hard to follow along smoothly. The automatic updates topic came quite late, which would have been helpful earlier in the sequence to understand how changes could affect my workflow. The sign-up and invoicing sections were clear enough, so I can give credit there. Still, the general impression was that the steps could be rearranged for clearer progression, perhaps by explaining each tool's function and relationship before diving into deep features. The training felt scattered instead of building coherently. The only standout part was how telephonic support followed up to answer lingering questions, which was a helpful safety net in an otherwise confusing structure.

    Tanuja BharadwajSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Got going after a slow start, not sure I’d try again

    I signed up with some optimism about the WFHI software and its training, hoping it would help me set up a remote workflow efficiently. The software itself is quite capable and the calling tools worked well once I got them going. However, the access and onboarding process took far longer than I expected. Getting the database configured to my needs was confusing at first and the automatic updates sometimes disrupted my workflow unexpectedly. Even the telephonic support was helpful, though I found myself waiting on hold on occasion which meant lost time. The invoicing and payments were mostly smooth, which was a relief after the rest. After going through everything, the experience was mixed enough that I wouldn’t be confident saying I’d sign up again immediately. The software is functional and useful, but the initial hurdles and the time it took made me reconsider if this is the right path for me. If the onboarding was faster and more intuitive, I might be more willing to continue, but as it stands, I have doubts.

    Praveen VenkatesanMadhya Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy