The responsiveness was seriously disappointing
I had high hopes when I first signed up for the software and training services, especially since the onboarding promised to be straightforward. However, my experience with trying to reach support before making any commitment was quite frustrating. The people on the other end were slow to respond to my questions, and sometimes my calls seemed to get lost or went unanswered. While the automated updates and invoicing system appeared neatly designed, they didn't make up for the lack of timely communication. I tried several times to clarify how the calling tools worked and whether the dialer integrated well with the database features, but the delays left me insecure about proceeding. It felt like I was left waiting without a clear path forward, which undermined my confidence about investing further. On the positive side, the initial sign-up process was smooth and the payment steps were clear enough. Still, those positives weren't enough to balance the overall poor responsiveness. I had expected at least some helpful guidance in this stage, but that was missing, and it’s why I can’t recommend based on my experience so far.