A long wait with very little progress
I found the support experience quite frustrating. Every time I called, I had to explain my issue from scratch, which was a huge waste of time. It felt like the agents were stuck in a loop, asking me the same questions repeatedly without moving closer to a solution. The waiting time on calls was often long, and sometimes I had to call multiple times before anyone picked up, which really tested my patience. I did appreciate that the staff were polite throughout, and they eventually provided some guidance on using the database feature, which did work as expected. But beyond that, the whole experience gave an impression of inefficiency and lack of clear communication. Even the updates to the software seemed to introduce more confusion rather than fixing things, which meant I was often calling back support. If only the onboarding was smoother, I might’ve avoided these repeated calls. I was hoping that signing up and invoicing would be simpler, but even there I found the process cumbersome and slow, leaving me wondering if I’ll keep using the service. The support calls definitely felt like running in circles more than anything productive.