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Based on all 3,86,056 published WFHI Reviews.

2,89,637 of 3,86,056 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    You’re better than what I’d seen before, but not perfect

    I've used support services for remote software before, and honestly, you surpass most of those experiences by a fair margin. Your telephonic support felt more responsive and less scripted, which I appreciate. When I faced issues with the dialer setup, your team didn't just give generic solutions but tried to understand my workflow before suggesting fixes. That was really helpful compared to the past. However, there were times when the wait on the phone was longer than I'd prefer, which made me consider multitasking just to avoid wasting minutes. Also, while updates came automatically, transparent communication about their impact wasn’t always present. If you address these small delays and improve update alerts, your service could earn a five-star rating from me. Otherwise, I’ll keep recommending you to friends who want decent remote workflow software with good support overall.

    Purnima TalwarRajasthan, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Feeling a bit overwhelmed at first but settled in quick thanks to decent support

    I started off feeling a bit overwhelmed because there were so many steps in the onboarding and setup, mainly around integrating the calling tools and database with my workflow. It took a couple of days to properly figure out which parts were one-off and which needed regular updates or maintenance. The telephonic support wasn’t always instant in their response, sometimes I waited longer than I expected to get through, which added to the initial frustration. On the other hand, when I did get through, the assistance was fairly helpful and answered most of my questions with patience, which made the difference. The software itself got better after the automatic updates started settling in, and the training helped once I took time with it at my own pace. The payment and invoicing were clear and went smoothly from the start, which was a relief with all the other hurdles. It wasn’t instantly smooth but after a little push I was able to run the remote workflows with the dialer and database feature comfortably. So overall, the feeling now is positive despite the rocky start, mostly because the support wasn’t bad once you connected and the system improved with updates.

    Veena LimayeUttar Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    sirf ek baat samajh me aayi achi

    Main ne WFHI ka support contact kiya tha lekin explanation bilkul clear nahi tha. Mujhe jo problem batani thi software setup me, wo support ne samjha nahi. Unki language confusing thi aur jab bhi main kuch poochti thi toh jawab incomplete milta tha. Is cheez se mujhe frustration hui. Sirf ye baat achi thi ki support team reachable thi aur call pick karti thi. Par lene dene ki baat samajh me nahi aayi. Training me bhi clarity ki kami thi. Main expect karti thi ki easy aur simple language me samjhaenge lekin waisa nahi hua. Invoice aur payment process me bhi overall clarity itni achi nahi thi. Mujhe lagta hai ki support aur communication me improvement karna chahiye, warna nava-use karne wale users ko dikkat hoti rahegi. Ye hi ek one side positive point tha, baaki sab experience thoda disappointing raha.

    Amrita Aneesh DesaiUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Helpful but with some back and forth

    I felt pretty good by the end of the support process. They were generally responsive, and I got the answers I needed, but there were a couple of times I had to clarify a few points more than once. Still, overall a positive experience.

    Meera RaoGujarat, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support kaafi effort lagake samajh mein aaya, matlab ki labeling theek thi

    Mujhe yeh kehna hoga ki support system aur communication kaafi achha tha, lekin initially thoda extra effort lagaya mujhe sab labels aur wording samajhne mein. Labels thode technical lage, lekin jab support team se baat ki, toh unhone bohot clearly bataya ki har kya option ya button ka matlab kya hai. Yeh clarity milne ke baad kaafi rahat mili aur workflow smooth hone laga. Calls pe jo dialer interface tha, usme bhi terminology straightforward thi jab mujhe samajh mein aayi. Support team ne patience rakha aur repeated queries bhi politely handle ki, jis se samajh aaya ki woh genuine haath batane ke liye committed hain. Automated updates ke sath bhi labels bade kaam ke lage, naye features easily accessible the. Invoice process aur sign-up bhi straightforward tha, bas thoda interface complex laga pehle. Overall, main khush hoon ki agar initially zyada time lagaya toh woh sirf clarity ke liye tha, aur isme koi confusion nahi baaki reh gayi thi. Bina support ke shayad itna easily nahi kar pata. Yeh effort jarur dikhata hai ki WFHI ka team customers ke liye ready hai help dene ke liye, jo mujhe impress karta hai. To, good effort, worth it.

    Mihir OberoiLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support was helpful despite some delays

    When I ran into a problem with the calling tools not connecting properly, I contacted telephonic support. They were polite and eventually helpful, walking me through some troubleshooting steps. It took longer than I expected to get a solution, and the wait time on the phone was more than I hoped for. Still, they seemed knowledgeable and did not rush me, which was good. They communicated clearly about what they were doing to fix my issue. Overall, if I were to explain this to a friend, I’d say the support is solid but be prepared to wait a bit if something goes wrong.

    Mukesh SarinUttar Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Setup took too much time, ongoing support thik-thak tha

    Setup mein kaafi waqt laga, matlab main sochta tha ki jaldi ready ho jaunga par kaam thoda slow hua. Ek side se toh jo one-off setup tasks the jaise ki software install karna aur database configure karna, wo thik-thak speed se huye. Lekin jo ongoing support chahiye tha jab main nayi calls process kar raha tha, wo zyada helpful nahi tha. Kuch queries the meri jo baar-baar samjhani padi support ko, matlab lagta tha ki patience khatam ho gaya hai dono taraf. Telephonic assistance milti thi, par time lagta tha to get clear answers. Thoda tiring experience raha, especially jab baar baar kuch chhota sa problem aa gaya toh wait zyada hota tha. Par haan, jo basic setup tha, wo ek baar hone ke baad thoda aage chalke smooth chal sakta hai. Overall, time was a big factor here in my experience.

    Shubham JhaTamil Nadu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Starting quick to set up but some steps thoda late ho gaye

    Maine expect kiya tha ki onboarding aur support call ke process jaldi ho jayenge, kyunki basic training aur sign-up kaafi smooth tha. Lekin jab maine dialer aur database tools ko set up kiya, toh kuch steps thoda late complete hue, jiske wajah se pura process thoda prolonged hua. Basically, mujhe laga tha ki main ek do din mein apna workflow ready kar lungi, par actual mein thoda zyada lamba laga. Support ka response kaafi thik tha lekin kabhi kabhi delay bhi hua. Jo achha tha wo yeh ki mujhe har baar jab tak mai ready nahi thi, tab tak force nahi kiya gaya. So, good side ye hai ki rush kam tha, aur bad side ye ki thoda aur clearly inform karna chahiye ki kab tak ka expected time lega. Jaise training aur calling tools samajhne mein patience chahiye, waise hi support ka wait bhi thoda zyada tha. Lekin experience overall positive hi raha.

    Jaya RathiKerala, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    roz kaam me support theek thaak tha

    Support ke liye expectation thi ki pehle din se sab smooth chalega, par ye system din bhar thoda up-down karta raha. Rozana ke queries thode tricky lagte the kabhi kabhi, par support team se roz thoda thoda help milti rahi. Maine kaafi baar call kiya unse, aur zyada cases me they samajh ke respond karte the. Dialer aur calling tools me kabhi kabhi lag bug aata tha, par overall itna frustrating nahi tha. Overall feel yeh thi ki roz ke kaam me support reliable tha, matlab completely hassle-free nahi par chaala ja sakta tha bina zyada tension ke.

    Ujjwal GehlotMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Disappointed by support after previous smooth experiences

    Reflecting on my time with this service, I found the support to be a letdown compared to other platforms I had used earlier. Although the initial sign-up and invoicing stages were reasonably straightforward, the assistance during training and with the dialer had delays and sometimes felt less knowledgeable. Previously, when using similar products, support was quicker and more efficient in explaining database functions and handling software updates. The telephonic support here, while accessible, didn’t match those prior experiences in helpfulness and timeliness. I did appreciate that the automatic updates were smooth and caused no disruptions, which was the one positive aspect I will mention. Had the assistance been closer to what I had come to expect, I might have rated this higher. Unfortunately, overall it left me somewhat disappointed in the communication side of things, even after a fair amount of usage time.

    Sheetal SuriNagaland, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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