Feeling a bit overwhelmed at first but settled in quick thanks to decent support
I started off feeling a bit overwhelmed because there were so many steps in the onboarding and setup, mainly around integrating the calling tools and database with my workflow. It took a couple of days to properly figure out which parts were one-off and which needed regular updates or maintenance. The telephonic support wasn’t always instant in their response, sometimes I waited longer than I expected to get through, which added to the initial frustration. On the other hand, when I did get through, the assistance was fairly helpful and answered most of my questions with patience, which made the difference. The software itself got better after the automatic updates started settling in, and the training helped once I took time with it at my own pace. The payment and invoicing were clear and went smoothly from the start, which was a relief with all the other hurdles. It wasn’t instantly smooth but after a little push I was able to run the remote workflows with the dialer and database feature comfortably. So overall, the feeling now is positive despite the rocky start, mostly because the support wasn’t bad once you connected and the system improved with updates.