Disappointed by support after previous smooth experiences
Reflecting on my time with this service, I found the support to be a letdown compared to other platforms I had used earlier. Although the initial sign-up and invoicing stages were reasonably straightforward, the assistance during training and with the dialer had delays and sometimes felt less knowledgeable. Previously, when using similar products, support was quicker and more efficient in explaining database functions and handling software updates. The telephonic support here, while accessible, didn’t match those prior experiences in helpfulness and timeliness. I did appreciate that the automatic updates were smooth and caused no disruptions, which was the one positive aspect I will mention. Had the assistance been closer to what I had come to expect, I might have rated this higher. Unfortunately, overall it left me somewhat disappointed in the communication side of things, even after a fair amount of usage time.