You’re better than what I’d seen before, but not perfect
I've used support services for remote software before, and honestly, you surpass most of those experiences by a fair margin. Your telephonic support felt more responsive and less scripted, which I appreciate. When I faced issues with the dialer setup, your team didn't just give generic solutions but tried to understand my workflow before suggesting fixes. That was really helpful compared to the past. However, there were times when the wait on the phone was longer than I'd prefer, which made me consider multitasking just to avoid wasting minutes. Also, while updates came automatically, transparent communication about their impact wasn’t always present. If you address these small delays and improve update alerts, your service could earn a five-star rating from me. Otherwise, I’ll keep recommending you to friends who want decent remote workflow software with good support overall.