Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,726 published WFHI Reviews.

2,91,574 of 3,88,726 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,726 published

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Process samajh ke, fir bhi thodi uncertainty thi, par fir bhi karungi dobara

    Jab main sales aur pre-purchase ka software chalane ki soch rahi thi, toh mujhe sabse pehle steps ka order samajhna important laga. Overall, steps logically arranged the, pehle basic details fill karni thi, phir training modules follow karna tha, phir dialer aur database setup. Kabhi kabhi thoda confusion hua, jaise ki kab training complete maanun aur calling tools activate karun. But user interface ne thoda help kiya, sign up aur invoicing bhi theek-thaak smooth thi. Mujhe lagta hai paise dene ke baad initial setup thoda time leta hai, aur main unsure thi ki main sahi time pe har step kar rahi hoon ya nahi, but automatic updates ne har baar latest features de diye, jo thoda relieve karne wala tha. Agar main fir se try karun, toh shayad thoda patience ke sath main better manage karungi onboarding. Support team se baat kar ke bhi system ko samajhna easy hua. Toh haan, logically steps hain, par thoda clarity better hoti toh main confidentish feel karti. Overall experience accha hai, main dobara is software ka use karungi aur recommend bhi karungi apne network ko.

    Madhuri SodhiMeghalaya, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    People were not helpful when I explained issues

    Honestly, I had to explain my difficulties over and over again, but nobody really responded in a timely way. When I reached out during onboarding and training, the communication felt slow and unhelpful, like I was repeating myself without much progress. The software could have been easier to grasp, but the biggest hurdle was how the staff handled queries. I didn't get much guidance or clarification, and it made the whole process tiring. I was hoping for more responsive support as I learned the software components like the dialer and database. Instead, I felt stuck and unsupported. If I was telling a friend, I'd say the training resources are there but the people aren’t around when you actually need help. It was disappointing and made me unsure whether to continue with this setup.

    Bindu DuttaUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    You need to improve on waiting times

    I found your telephonic support lacking due to excessive waiting times and repeated explanations. Every time I reached out for help, I had to spend considerable time on hold before getting connected. Then, even after finally speaking to someone, I often had to repeat my issue multiple times to different representatives. This repeated cycle added frustration to my experience with your service. I must acknowledge that when the correct help finally came through, it was useful and resolved my immediate concern. However, the amount of repetition and waiting could be considerably reduced if you streamlined your communication process. You have potential in your support team, but the current setup often makes assistance feel unnecessarily slow and tedious. Improving these aspects would make a significant difference in customer satisfaction and the overall experience of using your software.

    Leela KaleUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Setup took longer than expected but some parts worked well

    Before starting with WFHI's software, I expected the onboarding and access setup to be fairly quick given the training material provided. I started by registering and going through invoicing, which was smooth and as expected. However, when I moved to the dialing and calling tools, things slowed down as I encountered some issues making calls effectively through the dialer and synchronizing with the database feature. Over a couple of days, I noticed automatic updates fixing some bugs which improved the experience. Support was helpful but required multiple calls to clarify each issue, which increased the total time investment. Overall, while some parts like invoicing and initial sign-up gave a good impression, the access and calling setup took more time and effort. I would say it was an uneven experience but certainly workable once all components were running properly.

    Arnav DeoGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    Nope, didn't work for me

    Honestly, I had to figure out almost everything on my own. The software felt incomplete without proper guidance and the sign-up was confusing. I expected a smoother onboarding but ended up wasting time trying to set up basic features like the call dialer and database. Support was not very responsive when I called, so no help there. Automatic updates didn't seem to improve my experience either, and invoicing was unclear and slow. Overall, the whole process just didn't click with me and I remain very frustrated about how much I had to work out alone. Definitely not something I plan to continue using.

    Jaideep BadamiGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Kahaani khatam, mujhe jo chahiye tha wo nahi mila

    Training aur onboarding mein mujhe jaise laga tha, waisa pura help nahi mili. Main bahut hi confused thi ki kaise properly software use karna start karoon, kyunki jo documents aur tutorials diye gaye the, unme woh clear instructions nahi thi jo main dhundh rahi thi. Database kaise maintain karna hai, calling tools ko kaise best use karoon, yeh sab chhupa laga tha. Main baar baar resources mein search karti rahi par jo mujhe chahiye tha, wo directly available nahi tha. Sign up process sahi raha, par invoice aur payment samajhne mein thoda time laga. Onboarding ke baad bhi mujhe lagta hai ki main apne aap hi sab kuch seekh rahi thi. Shayad thoda aur guidance aur structured tutorials hoti isme toh better hota, par ab jaake main samajh rahi hoon ki ye software thoda complex hai aur har chiz ko dhang se samjhne ke liye zyada support chahiye hota hai. Iska outcome yeh hua ki main abhi bhi confident nahi hoon ki main iska poora faida utha paungi ya nahi. Overall, jo main chahiye thi wo mujhe training mein nahi mila.

    Prerna SaxenaBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours kicked in a bit late but eventually worked for me

    I’m someone who works mostly irregular hours, so I wasn’t sure how well WFHI’s support would fit into my routine. At first, I found that calling their helpline during what I thought were their operating hours didn’t always work since sometimes the lines were busy or no one picked up. It threw me off because I expected more continuous availability, given the remote nature of the software. Over time though, I got in the habit of timing my queries better, usually later in the day, which seemed to click with when the support team was active. The dialer and database functions themselves were reliable during my working hours, so it was really just the timing of support calls that was tricky. Sometimes I wondered if this was a limitation for people like me who work outside typical hours, but now that I've adapted, I feel a bit better about it. The experience was a bit mixed since the software worked well, but support hours took some getting used to before it fit well.

    Milind KaulDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support mila, par thoda time lag gaya

    Main soch rahi thi ki support milte hi sari problems jaldi solve ho jayengi, magar thoda zyada waqt lag gaya. Phone pe baat karna manageable tha, dialer system sahi tha, aur training sessions bhi theek se cover kiye gaye the topics. Billing aur payment issues me clear instructions dene ki koshish ki gayi thi, par kabhi-kabhi delays hue. Database feature jo use kar rahi thi, uske integration mein support ne madad ki, par response time thoda slow tha. Sign-up aur invoicing process smooth tha, par jab payment issues aaye tab customer support ko baar-baar contact karna pada. Mera overall impression ye tha ki support ne meri expectations se thoda kam perform kiya, par finally problem solve ho gayi. Agar time thoda kam lagta, toh main zyada khush hoti.

    Maitri LalChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training matched exactly my expectations and required steady effort

    The training and onboarding process was exactly what I expected and required consistent effort from my side. There was no fluff or unnecessary waiting times. I found the lessons practical and to the point, which helped me focus on the software without distractions. The dialer interface and database features worked as I had anticipated, making each training step relevant to my workflow. It wasn't easy or effortless, but that was what I had expected beforehand, so I wasn't surprised. Automatic updates rolled out without causing interruptions, and signing up was straightforward. Though it wasn’t lightweight, the amount of effort it took felt justified. I was ready to put in the time needed without getting frustrated because the material aligned well with my goals. In summary, there were no surprises during onboarding and training. Everything proceeded in a manner that I had planned for and it took steady commitment rather than rushing or waiting excessively. I am content that my expectations matched the real experience right from the start, making it a useful investment of my time.

    Gunjan GadgilAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Socha jaldi chal padega, par onboarding mein late ho gaya

    Mujhe laga tha ki training aur onboarding jaldi ho jayega, lekin waise nahi hua. Jab maine WFHI ka software lena start kiya, toh instructions thodi confusing lagi. Training sessions bhi itne effective nahi the, jitna expect kar raha tha. Main soch raha tha ki database samajh ke calling tools use karna asaan hoga, par kaafi time laga samjhne mein ki kone kone se features kaise kaam karte hain. Automated updates bhi kabhi kabhi dikkat dete rahe kyunki unme naye changes clear tarah se bataye nahi gaye. Support team ko phone kar liya, par unka wait time lamba tha, matlab ki waqt barbaad hua. Invoice aur payment process thik tha, woh mera tension nahi tha. Overall mujhe laga ki onboarding ki speed meri expectations se kaafi slow hui, and that was frustrating because I really wanted to start using the software confidently as soon as possible. Mujhe lagta hai ki training module mein aur clarity honi chahiye thi.

    Sandeep GroverNagaland, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy