Support hours kicked in a bit late but eventually worked for me
I’m someone who works mostly irregular hours, so I wasn’t sure how well WFHI’s support would fit into my routine. At first, I found that calling their helpline during what I thought were their operating hours didn’t always work since sometimes the lines were busy or no one picked up. It threw me off because I expected more continuous availability, given the remote nature of the software. Over time though, I got in the habit of timing my queries better, usually later in the day, which seemed to click with when the support team was active. The dialer and database functions themselves were reliable during my working hours, so it was really just the timing of support calls that was tricky. Sometimes I wondered if this was a limitation for people like me who work outside typical hours, but now that I've adapted, I feel a bit better about it. The experience was a bit mixed since the software worked well, but support hours took some getting used to before it fit well.