People were not helpful when I explained issues
Honestly, I had to explain my difficulties over and over again, but nobody really responded in a timely way. When I reached out during onboarding and training, the communication felt slow and unhelpful, like I was repeating myself without much progress. The software could have been easier to grasp, but the biggest hurdle was how the staff handled queries. I didn't get much guidance or clarification, and it made the whole process tiring. I was hoping for more responsive support as I learned the software components like the dialer and database. Instead, I felt stuck and unsupported. If I was telling a friend, I'd say the training resources are there but the people aren’t around when you actually need help. It was disappointing and made me unsure whether to continue with this setup.