You need to improve on waiting times
I found your telephonic support lacking due to excessive waiting times and repeated explanations. Every time I reached out for help, I had to spend considerable time on hold before getting connected. Then, even after finally speaking to someone, I often had to repeat my issue multiple times to different representatives. This repeated cycle added frustration to my experience with your service. I must acknowledge that when the correct help finally came through, it was useful and resolved my immediate concern. However, the amount of repetition and waiting could be considerably reduced if you streamlined your communication process. You have potential in your support team, but the current setup often makes assistance feel unnecessarily slow and tedious. Improving these aspects would make a significant difference in customer satisfaction and the overall experience of using your software.