Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,717 published WFHI Reviews.

2,91,568 of 3,88,717 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,717 published

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Mixed feelings about the sales and sign-up process

    When I first signed up for the WFHI software, the initial setup seemed straightforward enough. The invoicing was pretty clear, which was a relief, and getting billed monthly made sense. However, after using the software for a week, I noticed the call dialer sometimes lagged, which was inconvenient during my calling workflow. The database integration worked fine for storing contacts, but switching between the calling tool and the database wasn't as seamless as I'd hoped. Another thing was the automatic updates – they happened regularly, which is good, but occasionally this disrupted my ongoing calls or tasks. Customer support via phone was reachable but sometimes responses were slow, affecting quick issue resolution. Overall, I'd tell a friend that it's a decent product with some rough edges, especially in daily usage rather than at sign-up. The process isn't perfect but it's manageable, so expect some trial and error as you adjust.

    Uday MohantyBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Good for patient users but maybe not for urgent fixes

    I found the support and overall communication quite competent, especially when some minor issues arose early on with the dialer integration and database syncing. The team was responsive and walked me through troubleshooting over multiple calls, which was helpful. However, it did take a bit longer than I might have hoped to fully fix these issues, as some of the solutions required multiple follow-ups and rechecking of the software features. If you prefer fast, one-call resolutions, this might feel a little slow for you. That said, I’d suggest this to users who are comfortable with a step-by-step process and who want thorough explanations. The onboarding trainers were knowledgeable and patient, which made it easier to grasp even the more complex aspects of the platform despite the hiccups. Payment and invoicing were straightforward, so that part went smoothly and without any back and forth. Overall, this suits people who value thoroughness and are willing to invest the time but might be less ideal for users needing urgent problem-solving or quick fixes on the fly. Still, the telephonic support team was courteous and genuinely tried to help at every step, which counts for a lot.

    Manoj Ranjana GillSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseBilling and payments

    Getting started felt like solving a nice puzzle

    The whole billing and payment experience felt a bit like slowly piecing together a puzzle. At first, I wasn’t quite sure how long it would take to get everything set up and running smoothly. The sign-up process was straightforward, but I did have moments where I wasn’t completely certain about the timing of invoice arrivals or how automatic payments were handled. Thankfully, once I got through that phase, everything moved along quite nicely without surprises. The invoicing itself was clear enough, though I found myself double-checking a few details just to be safe. Reflecting on the experience, the overall feel was one of cautious but steady progress. The software updates and priority support helped me feel somewhat reassured during the early days when I was still figuring out the payment flow. So, despite some initial hesitations, it turned out to be a pretty balanced process in the end.

    Sarika CherianTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Bahut der laga response mein, disappointed hu

    Maine WFHI ka software use karne ki koshish ki par support system se kaafi frustration hui. Jab mera dialer ka issue aaya, toh socha ki support jaldi help karega, lekin response time bahut zyada tha. Maine multiple calls aur emails kiye the, par unka jawab milne mein der lagi. Ek taraf software interface theek tha, par jab problem hui toh support kaafi slow tha, jiski wajah se kaam ruk gaya. Sabse badi hesitation yeh thi ki mujhe lag raha tha ki shayad mera case miss ho gaya hai, kyunki follow ups ke baad bhi clear communication nahi mila. Onboarding flow mein bhi thodi dikkat aayi thi, par woh toh main manage kar gaya tha training se. Payment process theek tha, invoices time par mile. Lekin jab urgent help chahiye toh delay se kaafi dikkat hoti hai, especially jab calling tools aur database update ki baat aati hai jo daily chalna chahiye. Training sessions adequate the, par support ka slow response mera sabse bada disappointment tha. Agar yeh part enhance ho jaye toh software experience improve ho sakti hai. Mera overall experience iss wajah se average se neeche hi raha kyunki jab sabse zyada zarurat thi tab company se support time par nahi mila. Itna time lagne ki wajah se maine dusre options ke baare mein bhi sochna shuru kar diya.

    Rahul Bhargav MathurArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support ka response match nahi karta tha expectations se

    Jab maine software liya tha to mujhe laga tha ki support system zyada efficient hoga, lekin mera experience thoda mixed raha. Pehle toh main invoice process ki convenience ko appreciate karta hoon kyunki wo theek se aur time par aaya tha. Lekin jab maine dialer se related connectivity issues report kiye toh support team ne unsatisfactory jawab diye aur thoda time laga problem ko resolve karne mein. Mera yeh experience unse alag tha jo maine expect kiya tha, ki wo mujhe jaldi aur effectively assist karenge. Meri baat politely suni gayi, lekin solution dene mein clarity kam thi. Onboarding aur training sessions bhi mere liye thode diffuse lage, especially jab mujhe turant software ke database functions ko samajhna tha. Adequate documentation bhi available nahi lag rahi thi, is wajah se mujhe kai baar manually check karna pada. Mera expectation tha ki continuous telephonic support zyada accessible hoga, magar wo fulfill nahi hua. Halanki ek chiz theek rahi, automatic updates ne software ko functional banaye rakha, jiski wajah se mujhe software use mein zyada dikkat nahi hui. Par overall main thoda disappointed hoon support experience se, jiska effect mere workflow par bhi pada.

    Aman ThampiAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Impressed hoon, kyunki aapne galtiyon ko handle kiya

    Mai direct baat karta hoon: jab main training shuru ki thi, kuch cheezein galat hui thi, par mujhe laga ki aapne bohot achhi tarah se un problems ko solve kiya. Jab training mein disconnect hua, ya koi process samajh nahi aaya, toh aapka team bohot patient raha aur bar bar mujhe samjhane ki koshish ki. Ye baat mujhe pasand aayi ki aapne mere questions ko seriously liya, aur kabhi bhi mujhe ignore ya rush nahi kiya. Onboarding flow bhi thoda complex tha initially, par aapki guidance ne easy banaya. Agar main kahun, toh aapka approach sincere tha, aur jo pareshani aayi, usse mujhe frustration nahi hua, balki seekhne mein madad mili. Isliye mujhe lagta hai ki training quality kaafi strong hai, khaas karke jab cheezen perfect nahi chalti hain. Aise support ke saath, main aapke software ko aage bhi use karna chahunga.

    Arjun Samir ShuklaBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSoftware and access

    Surprised how unmanageable the software felt

    At the end of the setup and initial use, I was surprised at how little confidence I felt in handling the software on my own. What I expected to be a straightforward process turned into a struggle with access issues and unclear steps. The calling tools seemed buggy and didn’t integrate well with the database, making my workflow inefficient and frustrating. Although the sign-up and invoicing went smoothly, that was the only part that met my hopes. I had hoped the training and telephone support would help me feel more comfortable, but I still found myself confused by various features and unsure how to fix problems. This left me doubting if I could rely on the platform for my needs. Overall, I just couldn’t get a grip on it and feel ready to use it consistently as intended.

    Sheetal DeoRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Labels theek the, lekin wording mein confusion bhi thi

    Support communication mein mujhe mila ki kai baar jo labels the, wo simple the aur kaam chalane layak the. Par kuch terminologies ki wajah se clarity kam thi, main sochti hoon yeh components ki naming thoda aur straightforward ho sakti thi. Jo bhi clarification maangi, uska jawab mila lekin kabhi kabhi laga ki woh phraseings confusing hain, jiski wajah se samjh mein der hui. Labels correct lag rahe the interface par, dialer option easily accessible tha par explanation thoda bland tha. Main kahungi ki yeh software basic communication ke liye sahi hai, par agar kisi ko advanced clarity chahiye toh, thoda struggle karna padega. Overall, support clear tha lekin language aur text presentation mein improvement chahiye.

    Saloni BadamiNagaland, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Billing ke baare mein thoda surprise hua

    Yaar, WFHI ke billing aur payments system kaafi interesting tha, but thoda sa confusion bhi hua. Mujhe laga tha ki invoice process automatic hoga, par mujhe khud se kuch settings adjust karni padhi, especially jab database aur calling tools use kar raha tha. Support team thodi slow thi joh mere queries ka jawab dene mein, toh thoda wait karna pada. Behind the scenes mujhe samajhna pada ki automatic updates invoices ko kaise affect karte hain. Lekin haan, sign-up aur payment gateway straightforward the, aur main finally us process mein set ho paayi joh mujhe chahiye tha.

    Rekha ShenoyPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support se thodi dikkat thi, but found most info

    Mujhe support dhoondhna thoda tricky laga initially, kyunki jab kabhi kuch problem hui, main soch rahi thi ki turant solution milega, par kabhi kabhi answers delayed aaye the. Lekin overall, jo mujhe chahiye tha wo mostly mil gaya. Unke telephonic support wale log samajh paate the meri baat aur patiently assist karte the, jo ki badi baat hai. Database feature samajhne mein thoda waqt laga, toh maine help section ko baar baar check kiya. Isliye main sochti hoon ki agar aapko quick answers chahiye, toh thoda patience rakhna padega, lekin support system accessible hai. Invoicing aur payment process bilkul straightforward tha, wo bhi clear instructions ke saath. Basically, agar main apne dost ko bataun toh main kahungi ki poora experience theek hai, support thoda slow tha kabhi kabhi, par deadlines complete karne mein kabhi problem nahi hui. So, sab mila ke support acha hai, potle mein thoda improvement ka scope hai.

    Seema VaidyaGujarat, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy